Courses are gone for all users

[gabrielpadilha]

Hello Support, I need your help, because I bought the wplms theme to use on my website, and I have done some courses being sold, as did the sale of many, and suddenly all the users were without access to courses need to know how to fix it ASAP because I am receiving many emails from students wanting their money back. I await the return of you with a solution as soon as possible. I thank you attention.

[RMA]

I have the same or similar problem...Today people purchasing courses do not see their courses in the account! The number next to the courses tab when they are signed in indicates the number of courses they purchased, however there is no course on the list!

[RMA]

Forgot to mention that in the activity log on the dashboard, the activities are not showing either, even if the student made his purchase and receives email notifications as confirmation.

[gabrielpadilha]

That's right, let's wait a support response.

[sandy]

Can you please check if the order has been approved from wp-admin->Woocommerce->Orders We tested this on our setup and it seems to be working fine on our setup. Also share site url as well as admin credentials to check the issue on your setup. Make sure to mark the reply as private when sharing credentials.

[gabrielpadilha]

Hello, thank you for the feedback. The information that is spent correctly, the problem is not from the beginning, appeared after a while and I can not solve, and no change to stop working was not made. The error still persists, ask for gentiliza your help. I can send a private message just for you to access the administrative area of WordPress so that they can analyze the problem? I await the return of you ...

[gabrielpadilha]

???

[sandy]

@gabrielpadilha : Can you please share site url as well as admin/student credentials to check the issue. Also let us know if some students or all students are facing this issue.

[gabrielpadilha]

To advance, everyone with this problem. You have an e-mail to send the data access with Admin / Student? If I send the data here will be visible to everyone or only to you? Follow the website link: http://www.tedmed.com.br/ I await the return of you to send safely access data, so that it is not exposed at all.

[Anshuman Sahu]

Please share your credentials in a private reply .

For sharing confidential information

 

Make sure you mark your reply as private  Private replies can only be seen by the author and Vibe Staff.

[CPM_usa]

Hello! So we 7 modules and when I checked the "All Courses" Tab theres only 3 courses: https://drive.google.com/file/d/1YXuthI5thUQE6EN4Q6t6E-KJw5oiXdT3/view?usp=sharing I don't see anything in the trash...  

[Ava]

Hi @CPM_usa Please create your own topic, it is not recommended to ask your query in someone else's topic for your own privacy matters. So please create a new topic and explain your issue there.  

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