Hi
I followed these steps
https://www.youtube.com/watch?v=JDXemP5TfM8&t=314s
and I make all the steps that you required for live chat to be available, but the issue that the live chat only appears in PWA for the admin but for the instructor and student it didn’t appear, I clicked on the button many times and nothing appeared!!
Help this is an URGENT !!
Please share your admin and student details in a private reply with the site URL.
I have a check at your end.
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Checked at my end working fine
https://prnt.sc/10e7lc8with my firebase credential but not work at your end.
Please try to deactivate all third-party plugins and update all plugins to the latest version and let us know if the issue still occure.
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these are the rules :
{
"rules": {
".read": "auth != null",
".write":"auth != null",
"notifications":{
".indexOn":["status"]
},
"users":{
"$uid":{
"chats":{
".indexOn":["lastUpdated"]
}
}
}
}
}
make sure that singin menthods are also enabled :
https://prnt.sc/10g3wbs
Lastly the account with the site having gmail id should be logged in :
[email protected]
No this is not an issue with your firebase credential, I have checked with my own but not working.
Looks like something causing issue to not work at your wend
Give me time to check I'll update here.
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Hi we do have the issue when user resets his password or password is reset from admin the firebase modules does not works for that user .
We are working on to fix this .
Thank you, Alex
Waiting for you to fix
Hello Alex
How are you
The issue of live chat appears again!
just the admin can use it the other role didn't appear when I click on the button.
see the video
https://screencast-o-matic.com/watch/crebQRVc7tl
and I login for the student and instructor from the front end page
.
