New users are unable to access

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • #341871
    tananuvem
    Participant
    Hello, Since last Friday, the new users have been problem to login on site. For all the new users, the message is the same: "EMAIL OR PASSWORD NOT VALID" (https://prnt.sc/1047b8p). I changed the password and I checked if the users are configured as student. I reinstalled the buddypress email (wp-admin > tools > buddypress) and the problem persit. Can you help to solve it? Thanks, Vander Freitas
    #341888
    tananuvem
    Participant
    HI, I was working to found the cause and I can imagine that can be because user should have clicked on link activation supouselly sent on email. Well, the activation email wasn't sent all new users or some there not send correctly. Now, I need "force" activation. If it is the case (user activation): 1 - How can I activation users via wp-admin? and 2 - I don't remember to activate email validation, but how can I disable it for new users have no this problem in the future? Thank you Vander
    #341902
    tananuvem
    Participant
    Hi, I've an update this topic. If new users is configured as Student function, so they have no access. However, if users is configured as Administrator function, has access.
    #342121
    Ada
    Participant
    Hi, This works fine on our setup. Please provide your site URL and admin credentials so that I can check. To disable email activation you can goto lms>>settings>>registration forms then change the setting https://prntscr.com/105gm1a
    #342179
    tananuvem
    Participant
    This reply has been marked as private.
    #342346
    Ada
    Participant
    Hi, First of all please let me know which registration form are you using for new user registration. As I can see you have no registration form in lms>> settings>> registration forms https://prnt.sc/10673ih When I created a registration form from here and registered a new user using it I did not get this error login or password incorrect. https://prntscr.com/106eg3t https://prntscr.com/106egyj
    #342379
    tananuvem
    Participant
    Hi Ada, I'm using register new user only by WooCommerce when customer complete subscription. In the past, I opened a topic requesting a way to enroll the new subscribers automatically in all courses and I received the orientation that all content would must be free. So, we are selling subscriptions and one way to provide full access to content for new subscribers is to add free courses to enroll them by default. Otherwise, I would need to add a new subscriber on each course or new subscriber will need to enroll in each the course. The LMS registration form will provide full content access for new users that are not subscribers because all content is free and it can't happens. If you have a suggestion how I can to do with a different way, please let me know! Thank you Vander
    #342528
    Ada
    Participant
    Hi, Okay can you please share a recorded video of registering with woocommerce and then trying to login as student so that I can replicate.
Viewing 8 posts - 1 through 8 (of 8 total)
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