Not able to save certificate template designs changes

[greyatom]

I am trying to update the color, font, alignment for the placeholders provided for the certificate using PDF certificate builder. Not able to save the changes. I tried saving the changes and then updating the template too but it's not happening. Please help me resolve the issue. A detailed explanation can be found here: https://www.loom.com/share/25941ac7c3444f8aab26e89e49fb4478

[greyatom]

I still do not have any reply on this. When I can expect a reply?

[Veronica]

hi we generally reply within 24 hours please dont' forget to perform the provided steps tip regarding pdf certificate builder: refer: https://wplms.io/support/knowledge-base/pdf-certificates/ https://www.youtube.com/watch?v=d9mXInbmFGY https://www.youtube.com/watch?v=kyJGVlegWTc https://www.youtube.com/watch?v=ylT1j35dUbg https://wplms.io/support/knowledge-base/wplms-pdf-certificates-update-1-3/ make sure you have enabled all the latest version of plugins and theme on your site. it’s all the adjustments that you have did on your certificate. let me clear the steps for pdf certificate 1- select the text box in pdf certificate builder choose the width and height accordingly 2- drag and drop the element according to your design 3- choose the alignment of the text there and after that click on the EDIT TEXT 4- after that click save option then update the entire certificate this is how it will work

[greyatom]

Thank you for the tips. It worked!

[Veronica]

good to know it works for you closing this one

[Author]

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