Home › Forums › Legacy Support › Support queries › How-to & Troubleshooting › Problem with login and managing students
- This topic has 13 replies, 4 voices, and was last updated 2 years, 11 months ago by Anshuman Sahu.
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May 3, 2021 at 3:32 pm #355767litodesParticipantI already post on Themeforest support. I'm having 2 issues. 1. I tryed to give permissons to another instructor that is not the creator of the course. Try to do it with co-authors plugin and wplms co-authors, but this only give access to manage courses tab. When i want to manage, students and notificactions, no info are displaying on that screens 2. Login with Social Media credentials. Follow the YT Tutorial step by step, but the login pop up, loads a few seconds and disapear and not log in. Firebase domains are correcltly setted. Thanks!May 3, 2021 at 11:59 pm #355808litodesParticipant1. I'm Working in a subdomain, maybe i wrote my authorized domain incorrectly... https://prnt.sc/12g260k The correct domain that i am using is https://www.aristei.com.ar/test/howtrainer/May 4, 2021 at 1:32 am #355813MrVibeKeymastercan you please share WP admin details here with me in a private reply. after adding the correct sub-domain is the issue with social login resolved ?May 4, 2021 at 1:26 pm #355928litodesParticipantThis reply has been marked as private.May 5, 2021 at 1:32 pm #356098litodesParticipantAny news of this?May 5, 2021 at 2:19 pm #356108Anshuman SahuKeymasterHi the issue is that your realtime database is not enabled.Please enable it : https://docs.wplms.io/faqs-1/faqs#firebase-issue-chat-live-modules-not-workingMay 5, 2021 at 4:04 pm #356140litodesParticipantYes, now it's working. Thanks for the answer... I have the Students manage screen issue. I still cannot manage students from an Instructor role, assigned with co-authors plugin and wplms co authors. https://prnt.sc/12h8c5j - Another question: Is there a way to add a loading gif when login? Once you complete user and password, or login with social media credential the screen stays a while without any sign of work till it reloads and redirect to backend. Is a little confusing. Another problem that i have is when i pass the cursor hover some buttons. They not show the hand cursor... Thanks!May 6, 2021 at 1:47 am #356181MrVibeKeymasterThe error is related to live chat. 1. Please enable realtime database in your firebase project and then copy the firebase config again and paste it. 2. Make sure you have added your domain in Firebase project - authorisation - signin methods - authorised domains. 3. MAke sure signin method email/passowrd is enabled please see video : https://www.youtube.com/watch?v=JDXemP5TfM8May 6, 2021 at 2:35 am #356184litodes_468ParticipantSorry, but that sound like generic answers. You already tell me to enable firebase realtime database twice and i already did it. All domains are correctly setted... Sorry, but that doesn't help.May 6, 2021 at 4:03 pm #356351Anshuman SahuKeymasterFor the co-author instructor please goto wp-admin -> all courses -> edit the course you want in co -author to add . remove the co -author if already added then add him back again , then do no thing and simply update the page .This should show the course in the instructing courses to co author . also make sure that you have allowed "instructor can add students" , "extend subscription" from wp-admin -> wplms -> course manager .May 6, 2021 at 4:53 pm #356360litodes_468ParticipantYou're making lose my time... Already did that and still the same... https://prnt.sc/12l1ejy I'm founding tons of problems on this template and you're not helping so much. Please give me support on ALL of this issues ASAP.May 7, 2021 at 2:03 pm #356527Anshuman SahuKeymasterThis reply has been marked as private.May 7, 2021 at 7:24 pm #356553litodes_468ParticipantYes, you can manage students from the course tab, but when you choose the Manage students tab is empty... When I log in with an original administrator account it shows up correctly, but when I log in with another instructor, nothing happens. https://prnt.sc/12n0ec3May 8, 2021 at 2:37 pm #356669Anshuman SahuKeymasterYes that is blank this is an issue . adding to issue log : https://trello.com/c/cQMZgUS0
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