Problems when cancel membership

[molinajp]

Hi, I'm having a situation when canceling memberships. If i add a student to a course, and after that, i activate a full membership (that includes access to that previous course), when i cancel the membership, the student cant access the course he was previously added. is that correct? thanks!

[Diana]

First, please tell me which plugin you are using PMPRO for memberships? Or woocommerce?

[MrVibe]

Yes, this is correct. you will need to re-add the student to the course. The course progress is not reset, so re-adding the student will continue from the same point. The main reason is that we can not query all past activities.

[molinajp]

Ok. And the same logic applies when the student has purchased the course? Thanks!

[Diana]

yes, the same logic applied for the course which is purchased

[molinajp]

Hi Diana, this should be correct. If the student has purchased a course, he should be able to see it.

[Diana]

If A course is connected with a woocommerce product and the product is also associated with the course(edit product and check if course is connected or not) user will purchase the course and once the order is completed, he can access the course, But once user purchased the course and now you are connecting memberships in that course, Those who already purchased the course, on them the new changes will not be applied, so you need to remove those users and add them again This is how the functionality works. Let me know if you have another query?

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