product order Refund Bug

[foxycleop]

Hello there: There is a BUG with refunds. Let's say a student adds Course 1, Course 2 and Course 3 to cart and checksout. Now student refunds Course 1. In this scenario, the course is not automatically removed (i.e. student still has access to Course 1 in the front end).

[foxycleop]

Please note the above also affects the Commissions AMOUNT as it appears the refunds are not getting factored in.

[Anshuman Sahu]

We handle the deduction of the commissions and removal of the course on the whole order refund not just a single item . We use " woocommerce_order_status_cancelled " and " woocommerce_order_status_refunded " which operates on whole order cancellation or refund . Can you please explain how are you able to refund for only course 1 ?

[foxycleop]

Here is a video demonstration for your perusal http://quick.as/aowgik1vr

[foxycleop]

Dear sirs, please check you commission calculations with refunds - refunds dont get factored in into any of your commission calculations.

[Anshuman Sahu]

Thanks for sharing the screenshot . i was not able to find any such button in the order edit page where i can refund for single item . refer : http://prntscr.com/b1xnag My screen looks different. It seems that order it(order refund for single item) must be appearing  from a third aprty pluign tat you may be using . As i mentioned in previous reply our commissions deduction and unsubscribe course on refund action runs on whole order not a single item . Please try refunding the whole order from woocommerce refund action . refer : http://prntscr.com/b1xo6y

[foxycleop]

Nope, it is a built in feature of Woocommerce, I deactivated all plugins and checked again...when I click on the refund button (those options still show up). Now imagine this: Someone buys 3 Vibe plugins from you and then asks to refund one of them....are you actually going to refund the entire order? That's a bit unusual what you are suggesting??

[Anshuman Sahu]

Sorry i was wrong this is inbuilt feature of woocommerce and yes your point seems to be valid but product is a woocommerce module and we need to check if woocommerce provide any hook for individual item refund in its process . If there is any we will be adding this in the next update of wplms . Thanks for reporting that.

[foxycleop]

does this help at all: https://woothemes.github.io/woocommerce-rest-api-docs/#order-refunds-properties https://github.com/woothemes/woocommerce/commit/7e780a64b1e6b730cd1f320bb191c2a491237272  

[Anshuman Sahu]

Thanks for sharing the links.We will be reviewing this and will add the fix accrodingly . Please track development here : https://trello.com/c/Iaq5q68V/572-single-item-refund-does-not-deduct-commision-of-that-instructor

[MrVibe]

There is misunderstanding here. WooCommerce refund amount is not connected to any Order item values, so there is no possible solution for this. Except for 1 use case where the product inventory is set. Only in that specific case the refund amount can be connected to the Product id and thus to the course id. The fix have been added for this specific case (2.1+) and not partial refunds in general.

[foxycleop]

Does this mean that I want to activate course specific refunds then I need to set an inventory amount for each course in Woocommerce? Could you provide a bit more detail/screenshots on how to do that? Thank you!

[Anshuman Sahu]

Yep you need to enable the Manage Stock option while creating the product . refer : http://prntscr.com/bgog4k And then you have to restock the product only then the connected course will be expired for the user . refer : http://prntscr.com/bgonu6 Remember this will be available in the next update of wplms .

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