Renewing issue

[erickpaulino]

Hi, I am having problems with the renewal of my subscribers when the payment fails and they make a new subscription. After an automatic renewal fail, the user makes a new subscription but they are still marked as "expired" under each course. How can I solve this? Thanks Erick

[logan]

Hello, please let me know which subscription are you using. also if it is possible please share a video of the entire process so that I can replicate this issue on my local test setup. once the issue is identified, I will start working on a resolution. waiting for response.

[Author]

Posts