Response from Vimeo regarding VideoVibe

[GlobalFutures]

Hello. I am attaching the URL I asked before. https://wplms.io/support/forums/topic/videovibe-upload-error/ I checked Alex's answer and asked Vimeo to solve the problem. However, vimeo says that it cannot support external programs. I am attaching emails sent and received with vimeo. -------------------------------------------------------------------- Karan L (Vimeo Support) 2022년 6월 7일 오전 4:31 GMT-4 Hi there, Thanks for your message, and sorry to hear about this issue. It looks like you’re using a third party player to embed your videos — this is likely the cause of the problem you’re seeing. Unfortunately, we are not able to provide support for any players outside of Vimeo. In order to best troubleshoot this issue, please contact the admin of the third party player you're using. I apologize for the inconvenience. Please let me know if you have any questions! Sincerely, Karan L -------------------------------------------------------------------- 글로벌미래교육원 2022년 6월 6일 오후 8:33 GMT-4 1. login first https://kmetaverse.university/wp-admin/ 2. click below URL https://kmetaverse.university/members-directory/tester/#component=course&action=manage_courses 3. follow below video https://www.screencast.com/t/1R0sLzhtrwh ps. Vimeo settings in WPLMS theme https://kmetaverse.university/wp-admin/admin.php?page=lms-settings&tab=video-vibe -------------------------------------------------------------------- Karan L (Vimeo Support) 2022년 6월 5일 오전 4:44 GMT-4 Hi there, Thanks for your message. Sorry you’re having trouble! Please provide me with a link to both the video on Vimeo and the exact page on your site where you attempted to embed your video (along with any necessary login information). Thanks for your help! Sincerely, Karan L -------------------------------------------------------------------- 글로벌미래교육원 2022년 6월 2일 오후 9:32 GMT-4 I still have same problem. Please help me. 첨부 파일 1654219864419.png -------------------------------------------------------------------- Karan L (Vimeo Support) 2022년 5월 31일 오전 4:22 GMT-4 Hello there, Thanks for writing in, and my apologies for the trouble. It looks like your IP address might have been temporarily blocked; after 24 hours, the block should be automatically removed. If 24 hours have already passed and you are still seeing this error message, please visit https://www.whatismyip.com/, copy the IPv4 address reported on that page, and paste it into your reply. Alternatively, take a screenshot of the entire page and reply back with that image so we can investigate further. Thank you for your cooperation! Sincerely, Karan L -------------------------------------------------------------------- 글로벌미래교육원 2022년 5월 31일 오전 2:09 GMT-4 Hello Vimeo Team! I linked videovibe and vimeo, which are add-ons of the WordPress theme WPLMS. This link is a video capture of the part where the problem occurred. https://www.screencast.com/t/xdfm05XqOz @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ [Answer from WPLMS support team] Hi, I checked this out and found that there is some error while updating the video information there . [error] => Something went wrong. To continue, contact our support team (make sure you have your IP address), and mention code W4A0F6. [error_code] => 3501 this is what the vimeo server is returning while updating the information . You need to contact vimeo support on this . also the vimeo account must be atleast plus or pro. (Original - https://wplms.io/support/forums/topic/videovibe-upload-error/) @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ Could you please solve this problem?

[GlobalFutures]

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[Anshuman Sahu]

Well we are not using player or anything , we are using vimeo api (https://developer.vimeo.com/) to upload the video and updating its properties . The thing is that the video is uploading absolutely fine but we are not able to update the video information like name and its privacy using this api : https://prnt.sc/3zxvlKbM6mqa ITs just throws [error] => Something went wrong. no error information there .

[GlobalFutures]

I just want to use videovibe to reduce the burden of server capacity through vimeo, allowing students to skip to the next when they watch the video to the end, and hiding the video navigation bar to prevent students from skipping arbitrarily. How can wplms help with this?

[Anshuman Sahu]

Well wplms has an addon but that addon totally relies on the vimeo api , without its proper response we cannot do anything . What you can do is you can use the video unit to add vimeo video links directly : https://somup.com/c31QDDt4Nv

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