Reviews Not Appearing & Mobile Header Glitchy

[Neets]

Hi, I'm still experiencing problems with reviews not appearing, this would have been solved in the past with custom css but it's obviously not solving this problem anymore. I recently updated my homepage and changed the logos for the website and mobile header and now the mobile header isn't working correctly. Sometimes it appears and sometimes it doesn't. Grateful for assistance. Thanks, Anita

[Diana]

Mobile Header Issue ----> share a screenshot Reviews Issue ---> Share a screenshot what's the matter?

[Neets]

Hi Diana, I can't share a screenshot of the mobile header because at the minute it isn't appearing! There's nothing appearing at all - I have selected the static header on scroll in the WPLMS settings. It's working fine on the desktop but isn't appearing on the mobile. As I mentioned, this only started happening after I changed the header logos in WPLMS settings. I've also noticed that when I copy and paste a PDF link from the media library it still shows the old logo. Can you confirm how I change this? Regarding the review problem. If you click here to view course #1 you'll see all the reviews. If you click here to view course #2 you'll see that there are currently 40 reviews but they aren't appearing. When I enable 'allow comments' for this course in the course settings and select 'update' it doesn't save this. The box remains unticked. This has been an issue with this website for years. Previously when I requested support due to the review problem, I was provided with custom css which I was told to input. This custom css is still on the website but it's obviously not working anymore. Please note that it's not only course #2 where reviews are not appearing; it's courses #3, #4, #5, #6, #7, the Bonus Course for IDI Students and course #9. In other words, most of my courses don't display reviews. Thanks, Anita

[Diana]

Comment Box Disabled in the backend and to forcefully allow the comments. Add this code in wp-admin - Plugins - editor - Select WPLMS Customizer Plugin - wplms-customizer.php

add_filter( 'comments_open', 'set_course_comments_open', 10, 2 );

function set_course_comments_open( $open, $post_id ) {

$post = get_post( $post_id );

if ( 'course' == $post->post_type )

$open = true;

return $open;

}

This issue could be due to your third-party plugins After adding this code. Check if you are able to post reviews on courses or not. this will work for all courses First check this and then we will move to header issues

[Neets]

When I add the above code and click 'update', I get the following error message: Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over FTP.

[Diana]

Your webhost added restrictions, that nobody can add the code from the website. You need to access the folders using FTP and then try to add the code

[Neets]

I don't have the knowledge to do that, I'm going to need someone to do this for me or at the very least provide detailed instructions.

[Diana]

What I mean is access your website folders using FTP https://www.collectiveray.com/wordpress-ftp-access-plugin And then add the code

[Neets]

I have added the code in the relevant file. Unfortunately, the reviews are still not appearing.

[Diana]

Please share the course URL on which I have to check. Do share the temporary admin credentials here in a private reply which you can delete once this issue will resolve

[Neets]

Hi Diana, There's more than one course with this issue, please see below urls. I'll send the login details in a separate private message. https://sketchuphub.com/course/floor-plan-sketchup-tutorial/ https://sketchuphub.com/course/sketchup-furniture-layout-interior-design/ https://sketchuphub.com/course/sketchup-colour-texture-floor-plan-tutorial-interior-design/ https://sketchuphub.com/course/5-creating-a-window-treatment-elevation/ https://sketchuphub.com/course/6-presenting-your-plans-to-scale-sketchup-interior-design/ https://sketchuphub.com/course/sketchup-rendering-floor-plans-elevations/ https://sketchuphub.com/course/sketchup-interior-design-institute/ https://sketchuphub.com/course/introduction-interior-design-mood-board-photoshop-canva/

[Neets]

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[Diana]

This reply has been marked as private.

[Neets]

Diana, before I look at the above instructions from you, can you please provide a link to the latest version of 3 that I can download? I'd like to make sure my theme is up-to-date before I start messing around with plugins. Also, I'm aware that there is multiple codes, as this was the advice I was given by WPLMS Support. I need some clarification on your advice above - I'll come back to you once I've updated the theme.

[Diana]

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