Thrive Leads fail with new update

[alejandronovas]

Since new update, the plugin thrive leads fail, When I create new lead group and create new form after seconds the page are blank. Attached images from process.

[alejandronovas]

Credentials: Web: http://mundoentrenamiento.com/formacion/wp-admin USER: supportwebinar Pass: vibe_2015 Thanks

[MrVibe]

Please consult with Thrive Leads on this. I checked your site and there is no error which is connected to the theme or plugins. http://prntscr.com/9yhtyp  

[alejandronovas]

Sorry but there is an error on the console, look at the picture that i attached, a problem with a file. If you change the template plugin works well. so that the error will appear you must edit a form thrive leads

[MrVibe]

There is also a Google fonts section in Thrive plugin try adding a sample google font and check if the error is gone. You might want to contact Thrive developers to get a better insight on this issue, our knowledge about thirve plugins is limited.

[alejandronovas]

Excuse me again, the javascript file that gives an error is -> rangy-core.js...look at the previous picture I tried to use another template in the same wordpress and if successful the plugin. There must be something ... Thanks

[MrVibe]

Unfortunately, you're not understanding the issue. There is no file "rangy-core.js"  in WPLMS or its plugins, so the issue does not belong to us. Besides the errors appear in red and the screenshot suggests it is a warning, so the site should function as it should. The only error in the screenshot is that of Google fonts which is coming from Thrive google fonts. Like I said, you need to consult thrive developers on this and they'll be able to help you because it is their file/functionality which seems to be causing the error in a page created and maintained by them, we do not have any knowledge of how their code works so we can not help you on this.

[alejandronovas]

Ok thanks, sorry!!

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