Hi Team,
We have got some issues after the recent update on plugins(VibeBP, Elementor).
I have listed them below
* WPLMS Dashboard Menus are not working or Clickable: https://prnt.sc/Ouq-xHcI7AU1
* WordPress Customiser is not working and provided error:https://prnt.sc/A81XOW4vpIGF
* Wrong Footer Informations are showing: https://prnt.sc/5IU6UXjvyNwU
I will provide you the website credentials.
Can you please check?
Regards
Andrew
hi there is a PHP error on your site we need CPanel/FTP details to check this
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Well the issue is due to database being occupying ram .
the php error is : Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes)
Please try deactivating some plugin that you dont use .
Also contact webhost to increase memory limit to atleast 300MB .
Hi,
Thanks for the reply.
We have deactivated 10+ plugins but no result we got.
Can you please explain that? "Also contact webhost to increase memory limit to atleast 300MB ."
What types of memory limit we have to increase?
We have increased the MEMORY Limit by adding these codes to the wp-config.php file.
define('WP_MEMORY_LIMIT', '512M');
define('WP_MAX_MEMORY_LIMIT', '512M');
We have not got any solution either.
Please advise.
Regards
Andrew
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For your kind attention, we mentioned two more issues too. Any update on these?
* WPLMS Dashboard Menus are not working or Clickable: https://prnt.sc/Ouq-xHcI7AU1
* Wrong Footer Informations are showing: https://prnt.sc/5IU6UXjvyNwU
This reply has been marked as private.
Yes the server seems to be good but still its crashing with memory limit when database is accessed heavily like on customizer page.
There is some bunch of queries used there .
Such kind of error may also appear when there is very big entry in database where string is too big for server to handle and process .
You need to check database and server files for possible hack attack .
Thanks for your reply.
What are your suggestions to prevent the issues?
Please advise
I find a similar problem caused by a plugin ultimate member : https://stackoverflow.com/a/48303990
There should similar plugin which might be causing the issue .The solution is to optimize the database.
find the row which is too big in database mostly its to be found in options table .
Hi,
The site is broken with error notices. Please can you stop fiddling with the live site? Please fix what you did and pause working on the live site. We will provide you with a staging site to carry out your investigation.
Please urgently fix the site as it is showing errors following your work.
Thank you.
Hi I did activated the wp_debug on from your wp-config.php file .
Im trying to undo it but cannot since the ftp are not working .
You can turn the WP_DEBUG off : https://codex.wordpress.org/WP_DEBUG
.
