Issues with migration from 3.9 to 4.0, 4.1

[Veronica]

check now

[antonio.comunix]

Hello, before we start, sorry for the delay in the ticket. Work problems I have not been able to advance in the update. Everything was going as expected, but now the courses tab doesn't load. And in the blue sidebar on the left, no action appears. The same thing happens when I enter the user's profile or courses... Thank you very much

[Veronica]

hi the image you send us is broken will be great if you can share a video of the issue so we will check the same on your site as well

[antonio.comunix]

Hello The video where the failures are shown. https://vimeo.com/684615981/43a6572c09 The desktop appears empty after filling in the widgets and without the possibility of modifying it. In the blue bar, nothing appears. Another thing that I have observed is that when I access the dashboard or the courses, the rest of the web disappears, the header is not displayed, nor the logo.... Thank you very much

[Veronica]

thanks for the video checking it

[Veronica]

please check the same on your site now

[Veronica]

This reply has been marked as private.

[antonio.comunix]

Hello Other things that I have problems with is that when accessing the panel or courses, the web page disappears, it does not show a logo, or a button panel, or the rest of the web content. The courses disappear from the screen, as I show in the videos. https://vimeo.com/684650575/007a242816 I need to know and replicate each step since I have to replicate the same steps on the production server. I await your news, greetings.

[Veronica]

checking on your site

[Veronica]

hi just checked on your site and would like to request you that please update the theme and plugins on the latest version on your site and then check the same

[antonio.comunix]

Hello I have updated everything, the courses appear without problems. The rest of the web page still doesn't appear. The resources and links section does not appear either, which did exist in the previous version, we have information in those sections and they do not appear in the courses or in the back-end All the best.

[antonio.comunix]

I have already activated so that the header and footer are displayed. Thank you

[Veronica]

ok checking

[Veronica]

hi checked on your site still the theme is not updated latest version of the theme is 4.300 so please update it to the same

[antonio.comunix]

Hello I continue with the problem of the main screen when the student enters the platform, it appears completely blank, I have placed the widgets but they do not load. How can i fix this? Thank you very much

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