Hello,
I know we were late in responding to your query but we have mentioned our reasons behind it
here.
Would like to remind that we have helped you out in integrating a third party plugin also plus several other issues . Plus the current issue was not related to theme code at all.
I hope you would consider our efforts helping you out and modify your rating .
A good rating would always motivates us to help out our valuable customers .
If still you wont update, we will still help you out like we always do since you chose Wplms .
Thanks .