Support tickets are merging for separate accounts – please parse

[qclearninglab]

Hi, I oversee three separate installations of WPLMS.  I have purchased technical support for each one separately and devote questions that concern each installation uniquely. When I login under one account though, every now and then the topics from another that I am tracking get associated with this account.  Can you please tell my why this is happening?  I can't seem to get access to the topics associated with this account. Thank you, MK

[H.K. Latiyan]

Please refer the reply here: https://wplms.io/support/forums/topic/beyond-frustrated-with-tech-support-please-respond-asap/ The support tickets are different and we can see different topics with your account and different topics for your different account (proxlearn).

[qclearninglab]

The tickets are not always separate.  Proxlearn shows up under QCLearningLab when I open it in Safari.  How do I upload a screenshot to show you when I can repeat the problem.  It doesn't always happen.  But it does happen frequently enough.

[H.K. Latiyan]

Login is done based on cookie, so please try clearing the cookies whenever you log out of your account and then login using another account.

[qclearninglab]

OK - I'll do that. You've got to admit, it's an odd situation to find oneself in. To be logged in as one username but see an entirely different string of tickets associated with another username.

[Anshuman Sahu]

Well this is an old Bbpress(a plugins that we are using) issue  and appears sometimes . We would report this to Bbpress .

[Author]

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