touch point config issue

[yassineafailal]

hi support team, i have some problems regarding the touch point configuration 1 - as you can see in my screenshot below, I can not enable or disable the notification messages, the dropdown list is gray 2- I want to apply a formatting of my emails like the tuto video (youtube with screen shot below). the email template tab existing on the video is missing on my wordpress admin panel. I tried to customize the emails in email>customize, but I don't know how to link the touch point emails to the one defined in email>customize thanks for your help https://www.edemia.fr/wp-content/uploads/2018/10/Untitled-1-8.jpg

[Ava]

Hi Yassineafailal Issue 1: Enable message option in touchpoint The message option is disabled because you have not enabled the message component in the buddypress in your website. Please go to wp-admin->settings->buddypress->components, and enable private messages. Issue 2: Email template tab missing First, please make sure you have install the latest version of your theme and all plugins. And, after you update your theme and plugin , edit template tab will be appear here. Check screenshot,  Refer: http://prntscr.com/lutzjh  

[yassineafailal]

hi Ava, Issue 1 : ok, thank you for the clarification ! very clear ! Issue 2 : - I have the latest versions of wordpress, the wplms templates and the plugins - now I clicked on "migrate all email templates to buddypress", a lot of situations are missing for email configuration. for example, I can no more find the situation of "forget email password". - regarding the email template section existing on the video, the section that I put it in the screenshot of my previous post. this section is missing on my side even with all my tools updated to latest version - I still don't understand how and where is used the budyypress template email defined in admin interface > emails > customize thank you for your help !

[Anshuman Sahu]

Well its already linked to that email template you customized .I can see the customize option there on your site : http://prntscr.com/lv7v6p To migrate the missing templates please goto wp-admin -> tools -> budypress -> re-install buddypress emails and then follow : https://wplms.io/support/knowledge-base/migrate-all-the-wplms-emails-to-buddypress-again/

please try adding this given code in your wplms-customizer.php file in wplms customizer plugin :

add_filter( 'bp_email_use_wp_mail', '__return_true' );

 

[yassineafailal]

thank you for your reactivity and help Alex ! I retrieved all my emails now, super ! I still have an issue regarding the usage of the email template. the customizer script is not taken into account by the template. I put the script on 2 ways but not working. please see the screenshot and and please help https://www.edemia.fr/wp-content/uploads/2018/10/customizer.jpg best regards

[Anshuman Sahu]

Please refer : http://prntscr.com/lw220c

[yassineafailal]

hi Alex, so, I put the line in the place you suggests. still the email template not taken into account. please help best regards,

[Anshuman Sahu]

ARe emails being sent in plain text?   try to add this code in wplms-customizer.php in the same way you added previous code : add_filter( 'wp_mail_content_type', function() { return 'text/html'; },9999);  

[yassineafailal]

hi alex, yes plain text and the template still not taken into account. thanks for your help best regards,

[Mk]

question : Are you using any plugin for sending emails ? WPLMS uses BuddyPress mail templates. BuddyPress detects the wp_mail filter and if it is modified by external plugin from text/html to text/plugin then it would not run its PHP mailer script which sends the HTML based template. The code : bp_email_use_wp_mail when true stops sending HTML emails else it attempts to send HTML emails which was earlier not working in your setup.

[yassineafailal]

Hi Mk, Thanks for your feedback and cristal clear explanations. No, I'm using no plugin for sending emails. I only installed, as you suggested in the tutorial, the "Post SMTP" plugin for emails monitoring. but I think no link to the usage of bpress email template. thanks for your help ! best regards,

[Ava]

Okay the thing is buddypress stops sending emails in html format if any plugin is rewriting the wp_mail function . To prove this we deactivated some plugins in your site and we got the email in html format : http://prntscr.com/lxdw4p Fortunately, we able to solve the issue by updating the code in wplms-customiser plugin we provided you earlier.      

[yassineafailal]

super ! excellent news ! thanks for your support. you can close the topic

[Ava]

Thanks for confirmation. Closing this topic.

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