Woocommerce purchase/username issues…

[Nick]

Hi there.... We have a very confusing thing happening during checkout (I think) and I am trying to figure out how to resolve it. (I will try to explain as simply as possible)

• My client has 1 course for sale:  https://leadincomplexity.com/course/lead-in-complexity-boot-camp/
• She has a 20% off woo coupon that she gives to people who let her know that they are signing up with a friend.
• What is happening is a single person in the purchasing department is making payment for the course on mutiple occassions - using his same email address for payment.

because of that, the username seems to be generating from the paypal email address. As a result all the wrong names/usernames exist in the system for the users. It is a bit of a strange mess. I am actually quite confused as to what has even happened! I think that with one instance someone paid for two courses with the username being pulled from the same email address - and because of that my client has 2 pay pal payments received, and there are two woo orders in the WP dashboard- but there is only 1 word Press user.

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There is another confusing instance where there is a user created - but she is not assigned to the course. (even though it shows her WP role as student) So, as the course admin I went to add her manually - and when I type in the same username that is in wp (to add her ) she does not even show up as an option to add. Then, when I look at the course activity, it shows activity for her - but when I look on her member profile, there is no activity.

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As a side note to the above issue, I just created a new user manually in WP - and it allowed me to add that user to the course - so we know that is working, but it is blocking her user account somehow.

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And yet one more thing: When looking at the frontend admin for the course - when I look at : "Total number of Students in course" - it says 7.

So I'm wondering: have you seen this issue before? What is a good solution for this? We seriously have to resolve this so that it does not happen again! It is causing chaos in the system, and I do not even know how to resolve it...And there will be other instances where a person in the purchasing role will simply go and try to sign up to purchase for a couple of people again.

 

[Nick]

This reply has been marked as private.

[Anshuman Sahu]

Well please do not confuse . there is simple logic behind it : The course will be assigned to the email id (user who is purchasing the course). There is no way to identify the user other than email id  . In your case purchase is being created by same user using same email id which he/she should not be doing this . they should use the user's own email to whom the course will be purchased for .   You can use the Gift course plugin in order to gift the course to the users : http://vibethemes.com/downloads/wplms-gift-course/

[Nick]

Okay, We'll try that gift the course plugin - do you think that will solve it moving forward? When a single person is purchasing for other people? Also - for the users that are already in WP, but I cannot manually add them to the course. What do you think is the best thing for me to do? Should I delete the user, and then create them as new user - then add them to the course? thanks! Niki

[Nick]

Hi, (sorry - I send that last reply a bit soon) I just tried to gift the course, and "the gifting" process worked, in terms of payment being processed - and there is a WooCommerce order in the dashboard. BUT an email was not sent to the recipient email address.  I did this twice, to two email addresses. Neither of them has been received by the gift recipient. So as a result no user has been made in WP (and the senders account shows no gifts in their profile: http://prntscr.com/mp8cpt  

[Ava]

Well that is because the user have to click on the link in the email which is sent to user's email address to which the course is gifted .   When user clicks on that only then the course assigned to her . Yes you can also add the user from course admin .   IF he is already on website then please check his email matches with the same email you want to order the course for .      

[Nick]

Please, I think you didn't understand the question - the email is not actually being sent to the person who the course is being "gifted" to. If you like I can send you a 100% coupon to try it out. The Woo order gets processed - but no email sent to the prospective student.

[Ava]

Okay we checked this and found out that the gift course emails were not migrated in your site . So we migrated it using this tip : https://wplms.io/support/knowledge-base/migrate-all-the-wplms-emails-to-buddypress-again/  Now the emails will be sent

[Nick]

Thank you! I'll check that out :)

[Ava]

Please let us know after the issue resolved for you, so that we can close this topic.

[Author]

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