Certificates printing

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • August 1, 2016 at 2:12 pm #61785
    RMA
    Spectator
    Certificates are not visible or printable for some of the students. They can see and print only the upper half. On my computer shows well; again, I have to make a copy and email to them, which defines the entire purpose of having automatic issued certificates. I Can see that on an ipad, the certificate does not show correctly either. This is an issue that appeared after one of your updates and I suspect it has to do with the operating system each student is using; however, it should not be a requirement to use only certain OS to be able to access certificates or any other access to the courses.
    August 2, 2016 at 8:52 am #61916
    MrVibe
    Keymaster
    Topic in continuation : https://wplms.io/support/forums/topic/certificates-printing/ In continuation of : https://wplms.io/support/forums/topic/certificate-format-and-appearance/#post-61914
    August 2, 2016 at 11:01 am #61937
    Anshuman Sahu
    Keymaster
    Please refer reply here : https://wplms.io/support/forums/topic/certificates-printing/#post-61936
    August 2, 2016 at 3:53 pm #62044
    RMA
    Spectator
    I checked the template you created - I don't see the logo - it shows when you click to open the certificate, but once it loaded (when you see the printer / pdf icons on the tope right) the background log disappears. See attached for reference.
    August 3, 2016 at 2:31 pm #62244
    Anshuman Sahu
    Keymaster
    Okay i found that in your certificate template there is some related posts appearing form a third party  plugin  : http://prntscr.com/c14otp Please try disabling it and try again .
    August 9, 2016 at 6:57 am #63281
    MrVibe
    Keymaster
    Is this issue resolved ?
    August 9, 2016 at 11:54 am #63359
    RMA
    Spectator
    NO - This is especially an issue for MAC users.
    August 10, 2016 at 8:34 am #63532
    Anshuman Sahu
    Keymaster
      Have you tried to disable the "Related posts" in your site which is also appearing in the Certificate for the user and this making the certificate distorted in popup.
    August 11, 2016 at 11:19 am #63779
    RMA
    Spectator
    I don't see a "related post" plugin. anywhere else to look to disable?  
    August 11, 2016 at 12:55 pm #63811
    sandy
    Member
    This is coming from Jetpack. Try disabling related posts from Jetpack. Let us know if this helps.
    August 12, 2016 at 3:08 am #63903
    RMA
    Spectator
    For now problem solve. I had to disable jetpack completely and it seems to work. Just disabling related post did not work. Does this theme need jetpack?
    August 12, 2016 at 1:29 pm #64030
    Anshuman Sahu
    Keymaster
    I checked your site and found the Jetpack to be activated but the related posts disabled and certificate is working fine check : http://prntscr.com/c4u8lo
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