Hi,
The Select Files button for Upload Assignment is not working when using mobile like ipad or iphone.
My theme and plugin are already at the same version, and I've already updated plugins that I can update in my site.
May I know if this is a known issue?
Currently this is affecting assignment only.
Changing profile avatar doesnt have issue
Please advise
I've followed the step mentioned in
https://wplms.io/support/forums/topic/problem-with-assignment-on-mobile-phone/
and add #bp-upload-ui .moxie-shim.moxie-shim-html5{z-index:999;}
but it doesnt work still
Just to add on further, I've tested on Ipad with multiple browsers, these are the results:
Safari: Not working
Google Chrome: Working
Firefox: Working
Hope that helps to narrow down the issue.
Can you help to check why it doesnt work in Safari? as most students will use Safari for their Ipad/Iphone
Do check in your site that CSS minification should not be enabled
Hi Diana,
How do I check this?
Check plu7gin you are using for site optimization, check in that plugin's settings and disable CSS minification
Plugins such as Jetpack, w3 total cache and if you are not using any third-party plugin then do let me know
Hi Diana,
I dont have jetpack.
I do have w3 total cache, but I have already disabled that.
There is no other plugin.
Can you help to take a look where else please?
I cant post screenshots here, always not get uploaded.
Please add the https in front of these 2 linkgs:
prnt.sc/u3cc8o
prnt.sc/u3cefy
Can you give me permission to deactivate your third-party plugins? and then check? because this same issue is not replicated at our end
Share your site URL with admin credentials as well in a private reply here
Hi Diana,
As deactivating third party plugins will cause the site to not work and we already have users accessing the site.
So, is it possible to perform the actions within these 2 timings please?
Tuesday, 25th August 10PM SGT to 12AM SGT (2 hours)
Wednesday, 26th August 10PM SGT to 12AM SGT (2 hours)
If that's possible, please let me know which day you'll perform.
I'll perform the backup prior to that.
This reply has been marked as private.
Hi Diana,
Your screenshot is not for my site.
My site is https://neuromathonline-lms.com
And my issue wasn't for Safari browser in Mac, but with Mobile (as the title states).
So no, it is still not working on Ipad Safari.
This reply has been marked as private.
Hi,
Please help to expedite this, as more and more users are getting affected and unable to upload assignments
Thank you
This reply has been marked as private.
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