Thankyou for checking and trying to fix
I will send reminder next week
Hi
that code did nothing . All the email templates are there as they should be. Any other suggestions?
Hi, i checked with my webhost and they sent me this:
Hi just a quick follow up. i did check with Advanced tech support and they did check smtp and its not blocked at all also tried a smtp script and emails were working perfectly fine. its advised that the smtp relay settings are checked to make sure they are right. you can check this in the article that was sent. apart from this we can confirm there are no issues on the hosting side or anything blocking the emails. it is also advised to review any of the 3rd party smtp plugins and their settings to make sure everything is compatible and the updates of plugins are not affecting anything. hope this helps. thanks
So no, mail is not disabled from their side
Yes please do. I did try using SMTP before and could never get it working. Back up site using updraft before testing please
I have updated everything and I am still not getting emails
Hi, the reason i didnt update the theme is because i am using a child theme and didnt want to screw up my site. Will updating the theme change my child theme?
Also could you tell me the exact code i need to enter into custom CSS section to remove that image please
Hi, Thankyou I will try that code
No i am not getting course subscribed email
It seems that the only emails I am getting are from wordpress, I am not getting any of the emails that WPLMS generate... I am not sure why
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So I do not need to be notifed every time a student interacts with the site. That wouuld be far too many emails. So i had it set up so that i would recieve an email every time a student completed a course. I also recieved an email whenever a student submitted a course review.
Since updating your plugins i am no longer receiving these emails. the only emails i am receiving now are new site registrations and password changes.
So i went into the LMS settings and checked that the relevant touchpoints where on and they were. I figured they may have been switched off with the updates but they have not been. They are set to instructor receiving emails. So i checked on my user settings to check that my user role was administrator AND instructor and it is, as it was before.
There are no changes that I can see in the settings, I just not receiving these email notifications anymore. There is no other active plugin dealing with emails on my site.
I am the only one creating and administrating courses on this site but there are over 600 people using the site. I need to be notified when they complete courses otherwise I am manually having to check the activity log to see who has done what each week.
Hi
The issue seemed to be the plugin version as its working now i downloaded the one from the link you shared.
I set up a zoom session with the time being 10am yet when you go on the course the meeting says 11AM and doesn't show the countdown or anything it just shows the meeting date?
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Hi Diana
Thankyou, this has fixed the issue as it now goes straight to the dashboard rather than loading the user profile page first. Thankyou!
However, you didnt answer the second part of my query on how to create a "welcome back" page within the PWA like you have on your WPLMS support PWA. On that, i log in and it says "WELCOME BACK SCOTT!" then it loads the dashboard. Id like mine to have that too if possible
I have no other plugins that interfere with this (that i know of). Here is a list of all the active plugins i am currently using:
Advanced Coupons for WooCommerce Free
Akismet Anti-Spam
bbPress
BuddyPress
Elementor
Members
Post Duplicator
TablePress
UpdraftPlus - Backup/Restore
Vibe Earnings
Vibe HelpDesk
VibeBP
WooCommerce
WPLMS
WPLMS PDF Certificates
Yoast SEO
