sandy's Replies

[sandy]

Server issues have been resolved. Please check & update us on this.

[sandy]

Hi,

I was unable to find your credentials on email. Could you please share here marking it as a private reply.

Private replies can only be seen by the support team.

Thanks

[sandy]

Thank you for sharing the details.

We have uploaded the sample logo (in library). You need to click on “File url” when you upload a logo.

More details on issue:

https://wplms.io/support/knowledge-base/logo-and-favicon-not-uploading/

Let us know if this helps.

[sandy]

Hi, I am not sure what offer you’re referring to. Vibethemes has never sent any offer emails. Since we’re exclusive authors at Envato the pricing (for now) and offers are controlled by Envato not us.

The support price is as follows :

$19 if you purchase with the theme

Around $32 if you upgrade before expire

Around $48 if you upgrade post expire.

Chose the regular license to upgrade.

—

I think you’re looking at wrong prices

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for the upgrade failed it is a temporary issue which happens when the envato Api is down or the network connection between your server and Amazon s3 servers is slow.

try to upgrade after some time and the issue would be resolved.

 

[sandy]

It would be great if you could share more information on which image are you pointing to?

Please share screenshot via http://prntscr.com

 

[sandy]

Try using this plugin to clone the home page:

https://wordpress.org/plugins/duplicate-post/

Let us know if this helps.

 

[sandy]

Yes, you can delete slider revolution plugin.

Default setup uses layer slider plugin.

These are the two most used slider plugins by the WordPress users, so to provide users an option , we provide two slider plugins. 

[sandy]

Earlier topic was replied long ago.

Refer this : https://wplms.io/support/forums/topic/an-error-occurred-while-updating-wplms-download-failed-forbidden/

For all your issues , you can see this link : https://wplms.io/support/forums/users/jshowlay/

[sandy]

Can you please refer this and let us know if this helps :

https://wplms.io/support/knowledge-base/logo-and-favicon-not-uploading/

[sandy]

Sorry we are still unable to login. We added the same password as shared but still it’s asking for authentication.

Refer this video : http://quick.as/WZjQfqA7o

[sandy]

Can you please share more details on the issue. The last step you did any code changes or if you have installed any third party plugin after which the redirect has stopped working.

This would help us to identify the cause of the issue.

[sandy]

Can you please share it via http://prntscr.com, we are unable to see the image shared.

[sandy]

Sorry we did not receive the image you shared.

Can you please share it again via http://prntscr.com

 

[sandy]

@OlayinkaR : Please create a new support topic sharing all the details of the issue you are facing. The current topic is 8 months old and since then we have released multiple updates.

 

Closing this topic.

[sandy]

@OlayinkaR : This is a very old topic. The issue is resolved and images are perfectly responsive on mobile devices.

Can you please share more details on the issue you are facing like site/page url to check.

P.S: You are kindly requested to create your own support topic for easy tracking of your as well as other user’s (who created the topic) issue.