Please share more information on this.
Steps to resolve this :
a. Try deactiving all third part plugins one by one and check if any one is conflicting with the page builder.
b. Check if there are any errors reported in javascript console : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors if yes, then please share a screenshot
c. This is a very rare issue and we need to check this to be able to debug. Please share WP Admin credentials.
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