Can't Join Meeting Room in Big Blue Button

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Home › Forums › Legacy Support › Support queries › How-to & Troubleshooting › Can't Join Meeting Room in Big Blue Button

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Viewing 10 posts - 1 through 10 (of 10 total)
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  • April 10, 2019 at 9:02 am #203992
    alvinaccount_136
    Spectator
    I have successfully installed the bigbluebutton plugins in WordPress, but the plugins can't work because the user can't join the meeting room. I don't understand why it's wrong but when I updated the PHP version on my website I joined the meeting on bigbluebutton plugins that couldn't work.Is it because of the PHP version that I updated? Do you have a solution to this problem?
    April 11, 2019 at 12:56 pm #204161
    logan
    Member
    Hello, i dont know the problem exactly please revert back the changes of php version then check if it resolves the steps. if it does not work then please share the screenshot or video of the issue with admin credentials i will check the issue at highest priority. Waiting for quick response.
    April 11, 2019 at 4:29 pm #204196
    alvinaccount_136
    Spectator
    This reply has been marked as private.
    April 12, 2019 at 1:28 pm #204341
    logan
    Member
    Hello, Please have a look on this tutorial: https://wplms.io/support/knowledge-base/wplms-bbb-addon/ ITS NOT WORKING BECAUSE YOU HAVE MISCONFIGURED THE BBB. please try to follow above steps then let me know.
    April 13, 2019 at 2:32 pm #204451
    alvinaccount_136
    Spectator
    This reply has been marked as private.
    April 15, 2019 at 3:34 am #204534
    alvinaccount_136
    Spectator
    I have followed the instructions above but they still don't work. I input [wplms_bbb token = '63eb3b1baecf' popup = '1'] in the course unit but the join meeting does not appear in the course unit. Like this : https://prnt.sc/nc06q4 I tried to input [bigbluebutton token=63eb3b1baecf] this step successfully appeared in the course unit but when i cliked button join meeting the join meeting didn't work. Like this : https://prnt.sc/nc0711 Please help Waiting for quick respons  
    April 16, 2019 at 4:15 am #204711
    alvinaccount_136
    Spectator
    Reminder please help Thanks
    April 16, 2019 at 10:53 am #204789
    logan
    Member
    This reply has been marked as private.
    April 24, 2019 at 8:06 am #205996
    alvinaccount_136
    Spectator
    Dear Support,   Thank you very much for your help and solution. I have followed the instructions given and have succeeded. Regards
    April 24, 2019 at 9:43 am #206013
    logan
    Member
    Hi, I'm glad to hear that the issue is solved. Please don't hesitate to contact us if you need our help in the future with WPLMS. We will be more than happy to help. Best regards, #VibeTeam
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