Can't see visual and can't switch

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Home › Forums › Legacy Support › Support queries › How-to & Troubleshooting › Can't see visual and can't switch

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Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • March 16, 2017 at 1:28 pm #101404
    sherylwil
    Spectator
    I updated the Vibe Shortcodes this morning and it may not have anything to do with it but when I add a post/page/testimonial the visual tab shows nothing. I can switch to text to add content and save. When I switch back to visual the area to type in is gone. Very strange.  
    March 16, 2017 at 1:34 pm #101410
    sherylwil
    Spectator
    Here's a screencast of what I see https://vimeo.com/208658196 password is WPLMS
    March 17, 2017 at 10:33 am #101562
    H.K. Latiyan
    Participant
    I am unable to replicate this issue on my test setup, can you please share the site url and the admin credentials with us to check the issue on your website. PS: Please mark your reply as private while sharing the credentials.
    March 17, 2017 at 11:41 am #101596
    sherylwil
    Spectator
    This reply has been marked as private.
    March 17, 2017 at 1:12 pm #101655
    H.K. Latiyan
    Participant
    This reply has been marked as private.
    March 17, 2017 at 1:31 pm #101667
    sherylwil
    Spectator
    It seems to be browser related. The problem happens with Chrome but I just tested with Firefox and it is okay. Which browser did you use? Thanks again
    March 17, 2017 at 1:34 pm #101671
    H.K. Latiyan
    Participant
    I also use the chrome browser and it works fine in it.
    March 17, 2017 at 1:38 pm #101679
    sherylwil
    Spectator
    Should I clear the cache? Any other suggestions? I love Chrome.
    March 17, 2017 at 1:53 pm #101693
    H.K. Latiyan
    Participant
    Please try clearing the cache, also let me know if you are using a mac or a window. I checked your website on window 10 chrome browser and it works fine.  
    March 17, 2017 at 2:57 pm #101710
    sherylwil
    Spectator
    I first saw the problem on Chrome on a Mac. Tried on a windows computer and still have a problem with Chrome. I have not cleared the cache on either machine.
    March 18, 2017 at 8:47 am #101789
    MrVibe
    Keymaster
    Chrome is our favorite browser too, Working fine on Mac OSX & Chrome 56, maybe some chrome extension is conflicting here, can you try disabling some of the extensions?  
    March 18, 2017 at 1:14 pm #101828
    sherylwil
    Spectator
    I cleared the cache and all is well. Let's close this case.
    March 20, 2017 at 6:35 am #101965
    H.K. Latiyan
    Participant
    Thanks for the update so closing the topic.
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