Certificate is not displayed

[Josué]

hey! As you will see in the video, the certificate is not shown... I have template with “certificate” name 2. I sured I have the certificate template assigned to the course 3. I tried to used de pdf certificates addons. https://www.loom.com/share/b0ab5581742f465a9ee9134e0e12a0f9

[Veronica]

hi first, I would like to request you that please use wplms PDF certificate plugin regarding plugin setting: make sure that you have checked the setting in lms>>settings>>show PDF certificate only and another one in edit certificate template and enable pdf certificate let me clear the steps for pdf certificate 1- select the text box in pdf certificate builder choose the width and height accordingly 2- drag and drop the element according to your design 3- choose the alignment of the text there and after that click on the EDIT TEXT 4- after that click the save option then update the entire certificate this is how it will work here are the tips regarding the PDF Certificate plugin refer: https://wplms.io/support/knowledge-base/pdf-certificates/ https://www.youtube.com/watch?v=d9mXInbmFGY https://www.youtube.com/watch?v=kyJGVlegWTc https://www.youtube.com/watch?v=ylT1j35dUbg https://wplms.io/support/knowledge-base/wplms-pdf-certificates-update-1-3/

[Josué]

Hey! Thank you for your response, now the certificate is displayed, but the name and surname of the participant are not displayed!

[Veronica]

hi for that please share the course URL, certificate URL, and admin credentials we will take a look

[Josué]

Hey! I have managed to display the name, but the css is not displayed correctly!! course URL: https://cursogeneticareproductiva.com/wp-admin user: admin pass: Corrupto1021 Thanks!

[Veronica]

checking on your site...

[Veronica]

hi first, I would like to request you that please use wplms PDF certificate plugin regarding plugin setting: make sure that you have checked the setting in lms>>settings>>show PDF certificate only and another one in edit certificate template and enable pdf certificate let me clear the steps for pdf certificate 1- select the text box in pdf certificate builder choose the width and height accordingly 2- drag and drop the element according to your design 3- choose the alignment of the text there and after that click on the EDIT TEXT 4- after that click the save option then update the entire certificate this is how it will work here are the tips regarding the PDF Certificate plugin refer: https://wplms.io/support/knowledge-base/pdf-certificates/ https://www.youtube.com/watch?v=d9mXInbmFGY https://www.youtube.com/watch?v=kyJGVlegWTc https://www.youtube.com/watch?v=ylT1j35dUbg https://wplms.io/support/knowledge-base/wplms-pdf-certificates-update-1-3/

[Author]

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