How you guys, first of all, take love from our team for your team members' hard work and support. Recently we are facing a very tough issue. Students are yelling. Need your quick response. This is a Learners query,
(Message: I was qualified on February 25, 2020. And today when I tried to validate my certificate for the purchase of hardcopy ... It shows today's date as my qualification date. And there is no IAO certification when I check today.)
The main issue is when a student validates his code he is showing the current date every time in his certificate.
Need Your attention and support asap.
This reply has been marked as private.
hi
I need to check the plugins' version but shows access denied
http://prntscr.com/1qbpwo8
as to replicate this issue I have assigned course certificates to 2 users please provide access to check the plugins version too
Please check now. I allowed you to enter
hi
first, I would like to request you that please use wplms PDF certificate plugin
regarding plugin setting:
make sure that you have checked the setting in lms>>settings>>show PDF certificate only and another one in edit certificate template and enable pdf certificate
it’s all the adjustments that you have did on your certificate.
let me clear
the steps for pdf certificate
1- select the text box in pdf certificate builder choose the width and height accordingly
2- drag and drop the element according to your design
3- choose the alignment of the text there
and after that click on the EDIT TEXT
4- after that click the save option
then update the entire certificate
this is how it will work
here are the tips regarding the PDF Certificate plugin
refer: https://wplms.io/support/knowledge-base/pdf-certificates/
https://www.youtube.com/watch?v=d9mXInbmFGY
https://www.youtube.com/watch?v=kyJGVlegWTc
https://www.youtube.com/watch?v=ylT1j35dUbg
https://wplms.io/support/knowledge-base/wplms-pdf-certificates-update-1-3/
and when you completed the setup recheck this issue by assigning the new certificate to the user
we checked all steps. our certificate system is correct. but the validation date is still remaining the same. Everything is ok but only the passing date showing the present date. Please give us a quick response.
This reply has been marked as private.
This reply has been marked as private.
hi
please check this one:
check the activity of those users of which you are verifying the certificate
if their submitted course activity is recorded or not
because if this activity is not recorded then it will take current date as course completion date
I found no issues with activity. Its all good
Hi we checked this out , such a issue has been fixed in the update of wplms pdf certificates plugin.
Please update your wplms pdf certificates plugin :
https://wplms.io/downloads/wplms-pdf-certificates/
Assign user the certificate again but here is the tricky part :
if you assign certificate again then it will began to show the this date for the certificate as the certificate was assigned today .
So in order to fix this you need to goto wp-admin -> activity -> serach for all "bulk action" activity for certificate allotment , then delete the current activity .
We already updated certificate plugin.
.
