Certificates of completion are not automatically printed.

[dramalanguage]

hELLO WPLMS TEAM So far, the certificate of completion has been automatically printed normally. But suddenly, the certificate is not automatically printed out. I took a closer look, but I can't figure out the cause. https://prnt.sc/cQLCUQR1lVe6 https://prnt.sc/4LE7WKLSrQ6C https://prnt.sc/9Ar6UhDkhhoc https://prnt.sc/yUxis46AsIVV https://prnt.sc/RUYxPhb1BC_a https://prnt.sc/GEmz4sPa_KB-

[dramalanguage]

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[Veronica]

hi just checked the screenshots you have shared it seems like you are not using PDF certificate check this: https://prnt.sc/RUYxPhb1BC_a it is the normal editor it seems like that you have not enabled the PDF certificate! first, I would like to request you that please use wplms PDF certificate plugin regarding plugin setting: make sure that you have checked the setting in lms>>settings>>show PDF certificate only and another one in edit certificate template and enable pdf certificate let me clear the steps for pdf certificate 1- select the text box in pdf certificate builder choose the width and height accordingly 2- drag and drop the element according to your design 3- choose the alignment of the text there and after that click on the EDIT TEXT 4- after that click the save option then update the entire certificate this is how it will work here are the tips regarding the PDF Certificate plugin refer: https://wplms.io/support/knowledge-base/pdf-certificates/ https://www.youtube.com/watch?v=d9mXInbmFGY https://www.youtube.com/watch?v=kyJGVlegWTc https://www.youtube.com/watch?v=ylT1j35dUbg https://wplms.io/support/knowledge-base/wplms-pdf-certificates-update-1-3/

[dramalanguage]

Thank you so much for your kind, detailed and sincere reply. It was very helpful. As you said, I watched the video, read the documentation, and did everything I could. I had a certificate of completion that I made a while ago. The certificate has already been deleted to the trash. However, even when I create a new certificate, the old certificate background image is displayed. Also, students do not automatically receive a certificate of completion. Can you access the site and fix it? Please, please. https://somup.com/c3filxOlz5

[dramalanguage]

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[Veronica]

ok checking on your site

[Veronica]

hi on your site there is no complete course button in the course the certificate will be assigned to user only when user click on the complete course button then the certificate will be assigned to the user

[dramalanguage]

Thank you for your kind reply. But no matter how much I look, the complete course button is not displayed. Can you access my site and take a look? I have created a certificate test course for you to take a quick test.

[dramalanguage]

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[Veronica]

working on your site...

[dramalanguage]

thank you

[Veronica]

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[dramalanguage]

https://prnt.sc/dbjfv4OnZoSo With your sincere answer, an automatic response completion certificate is printed. But the Korean characters are broken. How do I solve it?

[Veronica]

hi for that you need to follow this: https://wplms.io/support/knowledge-base/wplms-pdf-certificate-tcpdf-utf-8-bad-encoding-with-special-characters-displays-on-pdf-file/

[dramalanguage]

https://somup.com/c3fI2pOYm9 Thanks for the link above. I read it carefully and applied it. I tested OpenSans-Regular, FreeSans, and NanumGothic in Korean. But it keeps breaking with ????. I introduced a lot of wplms themes to my Korean friends. My Korean friends around me are experiencing the same symptoms now. Please fix the broken Korean.

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