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  • #39044
    CharlesAlabi
    Participant

    Hello,

    We are experiencing a serious issue in that our students cannot access their courses. Anytime they logged in and tried to click on the Start Course or  Continue Coursebutton, it returns a blank page: http://www.flexlearn.co.uk/course-status/ each time. Does anyone know how to resolve this problem?

    0 0 1 58 331 CITYWIDE VENTURES LTD 2 1 388 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin; mso-ansi-language:EN-US;}

    Many thanks for your help!

    Charles

    #39102
    H.K. Latiyan
    Participant
    Please make sure your course status page is set in the wplms->course manage->take this course. Also try re-saving the permalinks from settings->permalinks. If the issue persists then please share the admin credentials with us to check the issue on your setup. PS: Please mark your reply as private while sharing the admin credentials.
    #39755
    CharlesAlabi
    Participant
    Thank you Latiyan for getting back to me. We re-saved and the course status started work. However, when a student tried to upload an assignment with a comment telling the Instructor what he has done, he pressed submit and the page went blank again. http://www.flexlearn.co.uk/wp-comments-post.php   What could be causing this?   Thank you
    #40015
    Anshuman Sahu
    Keymaster
    Please check the file size that the student is trying to upload . If it is more than that of the defined in php configuration then it will show this error. Can you please check if this is appearing with the samle files lesser than 2MB or not ?
    #40100
    CharlesAlabi
    Participant
    Hi Alex,   We have even tried to submit without the attachement. Same problem
    #40255
    Anshuman Sahu
    Keymaster
    COuld you please share your site url and admin credentials to check the issue at your end ? PS : mark reply as private while sharing the credentials
    #40498
    CharlesAlabi
    Participant
    <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;">Dear Alex,</span></p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;"> </span></p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;"> </span></p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;">Here are the login credentials: </span></p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;"> </span></p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;">Flx1-Admin<span style="mso-tab-count: 1;">        </span>Z5bs#KJoy4EVER2<span style="mso-tab-count: 1;">         </span>http://www.flexlearn.co.uk/flx-admin</span></p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;"> </span></p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;">The following courses have assignments that need uploading onto the system. Please carry out a test. </span></p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;"> </span></p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;"><b><span style="font-size: 12.0pt; font-family: 'Helvetica Neue'; color: #337ab7; text-transform: uppercase; background: white; text-decoration: none; text-underline: none;">THE CARE CERTIFICATE – 2 YOUR PERSONAL DEVELOPMENT</span></b></span></p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;"><b><span style="font-size: 12.0pt; font-family: 'Helvetica Neue'; color: #337ab7; text-transform: uppercase; background: white; text-decoration: none; text-underline: none;">THE CARE CERTIFICATE – 1 UNDERSTAND YOUR ROLE</span></b></span></p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;"> </span></p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;">Thank you</span></p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;"> </span></p> <!-- [if gte mso 9]><xml> <o:DocumentProperties> <o:Revision>0</o:Revision> <o:TotalTime>0</o:TotalTime> <o:Pages>1</o:Pages> <o:Words>84</o:Words> <o:Characters>484</o:Characters> <o:Company>CITYWIDE VENTURES LTD</o:Company> <o:Lines>4</o:Lines> <o:Paragraphs>1</o:Paragraphs> 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mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin; mso-ansi-language:EN-US;} </style> <![endif]--> <!--StartFragment--> <!--EndFragment--> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: Times; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB;">Charles</span></p>
    #40538
    sandy
    Member
    Can you please share the credentials again. We are unable to identify the credentials in above post. P.S: Avoid copy/paste text.
    #41259
    CharlesAlabi
    Participant
    Thank you, I managed to hire someone who fixed the issue for me. Just another quick question please, a Student hasn't done say quizzes for unit 4 and 7 of a course but the system is saying she has done it. How can we re-open those units for her?   Thank you   Charles
    #41331
    H.K. Latiyan
    Participant
    You can reset the quiz from the course admin->submissions->quizes, and reset the particular quiz for that student. If you want to reset the unit for her then go to course admin and click on see course stats for the user and there you can mark the unit not completed for that student, refer: http://prntscr.com/aoqnhe
    #41499
    CharlesAlabi
    Participant
    Hi Latiyan,   Thank you for getting back to me and for your support. I noticed the following issues: Students work are not being saved Text are coming up in funny shapes Button for course stats doesn't work Course duration is showing way more than we enabled.   Please I need your help. We are new to this and we would like to make it work.   Regards,   Charles
    #41652
    Anshuman Sahu
    Keymaster
    1. to reduce the subscription time : you can reduce the subscriptions time of the user form course admin -< extend subscription .If you provide -ve value in the textbox and click on extend subscription button it will reduce the subscription time for that student . refer : http://prntscr.com/ap8ouh 2. Stats icon not working : Make sure that your theme and all its plugins are updated to latest . Check js errors in you course admin page . Try deactivating third aprty plugins . refer  : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors If above does not helps share admin credentials adn site url. PS: mark reply private while sharing . 3. Please make sure that your assignment is connected to the course in assignment settings . refer : http://prntscr.com/ap8rak
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