Hey there,
we have a blank white page, on the dashboard here:
https://www.testclue.com/members/cosmin/dashboard/
Also after login, I am redirected to https://www.testclue.com/members/cosmin//dashboard/ with double // where can this be fixed?
Any fix or idea on these is welcomed.
Kindly provide us your wp-admin credentials.
We will look into your issue.
PS: Please mark your reply a private.
This reply has been marked as private.
This reply has been marked as private.
And the fact that the dashboard is now completely white, this is nothing abnormal to you, the supporter for this paid product? And I would like to see a video or PNG from your side, showing me the LINK RIGHT after the LOGIN REDIRECT. I am not SAYING the FINAL address has 2 tags // NO. I never said that, all I say is that first URL after redirect will have two // in it. And will be redirected to the one with 1. Also you can see here in my video, that the issue is NOT only about the URL redirect in place, how much is about the WHITE BLANK PAGE in DASHBOARD. When I am sure that before the update there was a menu and activity displayed here on same page. So to be honest, I do not see the support, or why we as theme purchasers even have to always renew support, when it comes so unprofessional. In this way I start to see what you did here with this product. Too little to late now...
I stated:
<p style="box-sizing: border-box; margin: 0px 0px 22px; color: #4b4d4d; font-family: Lato; font-size: 14px;">we have a blank white page, on the dashboard here:</p>
<p style="box-sizing: border-box; margin: 0px 0px 22px; color: #4b4d4d; font-family: Lato; font-size: 14px;">https://www.testclue.com/members/cosmin/dashboard/</p>
<p style="box-sizing: border-box; margin: 0px 0px 22px; color: #4b4d4d; font-family: Lato; font-size: 14px;">I keep seeing a blank page on dashboard. I keep seeing it in your OWN printscreen.</p>
<p style="box-sizing: border-box; margin: 0px 0px 22px; color: #4b4d4d; font-family: Lato; font-size: 14px;">Now take a CLOSE look at this VIDEO, do the steps again on your PC and make another VIDEO to confront it with this one. Good?</p>
<p style="box-sizing: border-box; margin: 0px 0px 22px; color: #4b4d4d; font-family: Lato; font-size: 14px;">Here is my video, hope you can see in safari clearly there are redirects. A theme has to be Safari compatible at least this is what I think.</p>
<p style="box-sizing: border-box; margin: 0px 0px 22px; color: #4b4d4d; font-family: Lato; font-size: 14px;">NO matter what, a user will not open an incident, RENEW his support if he would not have issues with something.</p>
<p style="box-sizing: border-box; margin: 0px 0px 22px; color: #4b4d4d; font-family: Lato; font-size: 14px;">So for you if in Chrome is no redirect is all good.</p>
<p style="box-sizing: border-box; margin: 0px 0px 22px; color: #4b4d4d; font-family: Lato; font-size: 14px;">The white dashboard is all natural. Right?</p>
<p style="box-sizing: border-box; margin: 0px 0px 22px; color: #4b4d4d; font-family: Lato; font-size: 14px;">Well, thank you very much for your support.</p>
<p style="box-sizing: border-box; margin: 0px 0px 22px; color: #4b4d4d; font-family: Lato; font-size: 14px;"></p>
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Really sorry for the inconvenience caused.
I was unable to first understand your issue but now i do.
The widgets gets reset when the theme is deactivated and reactivated.
Please follow this guide to add the widgets again to the dashboard :
https://vibethemes.com/documentation/wplms/knowledge-base/wplms-dashboards/
No this is old post, and we do not update from version 1.8. I never activate or deactivate anything... NO idea what you speak about, all I see is that simply you could had done that already since ITS NOT A NORMAL BEHAVIOUR. AND if you people DO care about improving this product, you should not had waited 2 years since 2015 the time of the post you sent me to do what? You think I got here to do what? Apply your patches and fixes for something we did not even did.
AGAIN I do not have ANY idea where you get the point that SOMEONE ACTIVATED or DEATIVATED any theme. Plus we RUN the very same SAFE & SECURE theme as recommended by Wordpress we run a child theme.
Your reply is again unfounded, do you people solve issues or hide them behind knowledge base...
I do not see the reason why we had to renew support. Just to get a link towards a knowledge base? Thanks a lot for your professional approach!
Well all you need to do is:
1. Go to dashboard page.
2. Click on customise that is present in the top admin bar.
3. Go to widgets
4. Choose instructor sidebar
5. Add your widgets.
6. Click on save and publish.
And WHY on earth would I need to do this every time I update the theme? Is that normal?
Still the issue from Safari about the redirect is NOT even tackled I was really expecting you people to Install a Safari and go there and REDO what I just showed you UP in a video, and solve all this Redirect issue, and MAKE SURE in future not all users will get this issue again. Let me tell you how we do this, I will NOTE DOWN ALL issues I do find since this moment on, and I will first write you again a support thread, if nothing is done based on normal conversation, I will make public as a blog post all these issues and will let users see true reality how the support is acting for something they want money, how much they care about what customers are having for issues. And in the end is best to make the customer look stupid, simply telling him, we cannot replicate this, no bother ask details or try to see hey is this guy stupid, or there is really a issue somewhere.
Indeed people still do not get it that is as any other theme out there built for marketing, a WORKING demo is all you people got, that make you sell what you do sell, and yes, for the experience I had with you and support from vibethemes for wplms simply sucks! This is like I will be speaking with a 15 year old, and he will answer what he likes, when he likes, and yes, still this is a PAID support. Still none of the issues addressed above are solved, or explained why they occurred in first place. Your explains simply are not aplicable, no one changed the theme in any ways, we were just getting ready to go live, now here we are after 1 week keep having this conversation, with someone who completely IGNORES what I WRITE, DOES NOT READ or UNDERSTAND what I said.
Again stay so as until now, I am sure you will get a review accordingly to your work. If no one have issues with these theme, is fine, well I do, and since they are paid support to help, I do not expect someone to reply to me:
Nah is all fine here, try again next time...
Ignorant people, thats all. Making money selling attractive products bloated with code they do not even know now how to fix or keep in one place together. You do in a theme, what other people do in a Single Module. Wake up. Just another cheap and easy way to get rich... Sick of such people are at every step, selling nicely designed and good looking websites, what people do not see until they buy it, is the BACK end CODE and QUALITY of CODE, here you people are ZERO. NADA. NULA! And for support, as you say always and showcase OVER 10000 customers, if you reply to all of them same as here and if all issues are solved based on your KB, then you right now should get another job, what you do here, is piss people of, nothing more.
And by the way, your above steps about going to dashboard page and use customiser just for your information it give a simple white / gray page, nothing more nothing less, not even with visible fields for Widgets.
http://prntscr.com/f1zks7
So I am just curious how long you will waste my time, your time, and still not provide me with a solution to our issues. Like I said, whole website awaits for this support team to solve the // redirect FOR SAFARI users since its a theme that should work across all browsers or?
And not in the end to make sure that the widgets will never be gone when using a child theme, or else is no point in using a child theme at all.
Now very curious what your answer will be... Because until now you basically did nothing to prove worthy or a PAID support as the one demanded for me to allow this information exchange. So people without your support are doomed, with your support are doomed twice...
I will spread the word around about the quality offered in your themes. :)
Thanks again for nothing.
Well I apologize if any inconvenience caused but we are not able to replicate this issue at any of our test and demo sites .
There is no code in wplms theme and any of its plugins that can reset the dashboard widgets . the only possible scenario is might be deactivating or re-activating theme switching to child theme or a third party plugin is pulling this behavior .
I have set the widgets again in your .We would like to know exactly how did you update your theme ?If possible can you please share the steps .
To look into this issue we need to replicate it first and know the proper steps to replicate this .
for the time being till we resolve this you can use this plugin to take backup of your widgets :
https://wordpress.org/plugins/widget-importer-exporter/
Take an export and save it .Use this export in case widgets gets reset .
.
