I think there is a massive disconnect on how the issue is reported and how it is answered.
Obviously, this is already mentioned in the documentation and the video tutorials as well but the pain point seems to be that the op had to extend support to know the answer.
Well, all articles are indexed in google, my answer would be to simply google it first , check the results :
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Why on earth did you get this issue ?
WPLMS Dashboards is an optional plugin for the theme, so when you deactivate the theme or switch between the child themes (which involves theme deactivation and then reactivation) the plugin gets deactivated which clears out all saved widgets defined in the dashboard and this is where you need to re-add all the widgets.
Why did not get it first time ? First time the plugin is activated and the import sets the widgets.
How long does it take to set the widgets again ? less than 5 minutes.
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If you feel that the support extension was useless, please create a refund request.
We run the automatic updater. Simply your answer again is not resolving anything. And to be honest you did not get the idea and the point. We prolongued our support for this issue specially, and now you tell me you cannot replicate this. We cannot find ANY widgets either in CUSTOMISER setup as for the steps of your colleague. I do not know what i stopping you to login to our site, and do some debug there, since we are fucked literally and we cannot launch our site with a fully bugged theme! Simple as that this theme is NOT for us a DEMO theme to debug locally onmy host. In this way I will never launch a site in production. You people have no idea about a ROOT CAUSE, about investigating a issue or tracking it in any way. If you spent so much work to make new modules, you should have a debug option to use and to track all changes occur durring a theme update. we are using the same child theme for over a year. I am administering many other wordpress sites and have over 8 years experience with it. That is why we have in place a child theme.
Like I said we have more issues, you people do not read, do not see and do not listen.
Surely you wont ever be possible thinking this will lead somewhere prosperous for long. Your quality provided and your deeds for each customer will return and hunt you down. This is pure stealing peoples money for some services in reality you never provide. What man will try to replicate ALL SITES of their customers to solve their issues. THIS IS IMPOSSIBLE IN MANY MANNERS AND MANY POINTS OF VIEW AND AGAINST ANY COPYWRITE LAWS!
So for you people in order to fix the fact that we have a redirect with // in link in SAFARI at least it is so, you promised a compatible theme.
Second I do not get ANY WIDGET AREA in CUSTOMISER STEPS FROM THE ABOVE PROVIDED IMAGE.
Third, if you consider your answers, and your approach professional, I will make public all this thread and see what other people think about how you threat customers. And will take the time personally to write a blog about it and add it to my main company website. I will warn people to stay away from this theme. And I will provide options, and will show why I am right and you are wrong.
Ad long as you dont make a change on this site, and we loose more time, you will surely loose more customers. You can full many yet you can't full everyone. Get a serious approach or drop it! I do not have time for this, and especially for your local replications, bullocks have to stop people, seriously.
Once again, your reply is only highlighting the "frustration" you are having, but it does not help us in resolving the issue.
I logged in to your site and I can see that you've added the widgets in the dashboard :
http://prntscr.com/f4faua
Next, you say that you can not find any widgets in Customizer ? But I can see them :
http://prntscr.com/f4fbpe
now I am assuming, that the automatic updater might have caused this, but it does not impact anything. And as a test I created a video of our "live" demo and the issue can not be replicated, refer video below :
http://www.youtube.com/watch?v=BV0kzUwPnCM
Possible solutions :
a. Clear browser cache.
b. Check if there are any js errors reported. https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
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I can only wish that you put more words in explaining the issue rather than writing all kinds of things which we do not even want to read.
Please explain your problem clearly, share steps to replicate the issue. At least give us steps to replicate the issue on your site.
I am using Safari and not Chrome, first buy a mac and use it on mac because there is a huge market also. So All the Above issues are visible on Safari yet not vissible in Chrome. I will state them again:
There are no WIDGETS in WIDGET area in Customiser on the page we spoked above
There is a redirect with // on link it is also described and even showed in the video i made above.
I am not using cache as I always have it disabled as a developer mode from safari. I have cleared all cache and this is a new install.
Why my frustation? Because all your tests proved me wrong, while I can repeat this here every day on my Safari. If you read my posts from first carefully
You will see i toke time to explain it all the best i could. In the next few i also added a video, showing what I see in Safari, and how is in chrome. I see what you people did was just NOT reading my issue and focusing on another issue.
If a customer specify SAFARI!!! DONT TELL ME YOU TESTED IT IN CHROME? Got my point?
Thank you.
Cosmin
READ MY POSTS AND SEE MY VIDEO FROM FIRST PAGE. YOU WILL SEE THERE ALL ISSUES.
And if you cant replicate something on Chrome its normal cause i use safari, are not same browser.
First of all all our development happens on Mac. Secondly, just because the issues occur for "you" does not mean it is a bug in the theme. The support is for theme, not for your site. Thirdly, when we're trying to help you, we see absolutely no change in the tone of this topic, please keep in mind the forum rules. The politeness of topic and user is directly proportional to the quality of support and resolution time of topic. By saying off topic and demeaning things like
"first buy a mac and use it on mac" you're demotivating the support staff and increasing the resolution time. Support staff is also human not bot.
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Regarding the issue.
Turns out this is an issue in WordPress itself : refer trac link :
https://core.trac.wordpress.org/ticket/40020
Fullscreenshot :
http://prnt.sc/f5gka1
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The issue occurs in Safari only, so my recommendation would be to use Google chrome for Customiser.
Not works the "download" and "save in PDF" button and I cant show the social networks buttons.
Can you help me?
Thanks!
http://prntscr.com/g8xign
http://prntscr.com/g8xmd6
Please goto wp-admin -> lms -> settings -> "Disable Course Certificate image mode " -> disable it .
refer :
http://prntscr.com/g9281m
Hi @1ui61, can you please create your own topic as your issue not related to core of this topic actually .
It become hard for us track the issue and also for the users who are facing the same issue .They might not able to search for the same issue as the topic is quite different than the queries you ask later on that same topic .
.
