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Hi there, As instructed, I am posting my problem here. The navigation / pagination is not working on the forum pages - clicking them or the nav arrows does not take the user to the respective page, only reloads the forum's home page (though the page number appears in the address bar, which is strange). Here is the link to the forum: http://trinity.s424.sureserver.com/groups/leadership-in-a-changing-society/forum/ I have already sent you admin login info, and don't wish to post it here, publicly - please let me know if you require a resend. Your assistance is much appreciated. Thank you!Please share the credentials here in a private reply . A private reply can only be seen in these forums by the one who created it and vibethemes staff .
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Private replies can only be seen by the author and Vibe Staff.Sure thing. http://trinity.s424.sureserver.com/wp-admin/ Username: dtest Password: TKc1YZK$DeNerFRl2rWkhVMj Forum link: http://trinity.s424.sureserver.com/groups/leadership-in-a-changing-society/forum/We checked your site and found that your theme is outdated and plugins are updated ./ Please update your theme . refer : https://wplms.io/support/knowledge-base/auto-updating-wplms/ https://wplms.io/support/knowledge-base/manually-updating-wplms/Well, I updated to the latest version of the theme, and still the same issue with the forum navigation. Please advise as soon as you can, much appreciated! You still have my login infoAfter the update, now, I am also having an issue adding assignments and specifying unit forums... I am attaching a screenshot of those drop-downs.. they do nothing when clicked.... Please advise ASAP.I also just realized I cannot access any of the WPLMS theme settings - I cannot click on any of the sections, there is a javascript void error that shows in the status bar when I mouse over... this is a big problem, please assist me ASAP.I can't even add Units to a course! I will stop sending screenshots now, because the problem is likely clear to you - please get back to me ASAP, much appreciated!!Okay it seems you have not updated properly . Please update the theme and all its plugin to the latest version . Latest Versions WPLMS v 2.0.2 Vibe Course Module v 2.0.5 Vibe Custom Types v 2.0.5 Vibe Shortcodes v 2.0.2 WPLMS Dashboard v 2.0.1 WPLMS Assignment v 2.0.1 WPLMS Front End v 2.0.2 WPLMS EventOn v 2.0.1 WPLMS Modern Child Theme v 2.0.2 If you are onmodern theme then please update the modern theme also . refer : https://wplms.io/support/knowledge-base/how-to-upgrade-to-wplms-2-0/ After update please re-save the permalinks to postname and clear the browser cache nad then check the site again . Please also check if there are some pages cached on your server . Contact the webhost to clear server caching also .Ok, I am going to need a bit more assistance than you are currently offering, please. I waited all this time for you to let me know the site is not properly updated, yet all versions are showing EXACTLY as what you have noted here. Except EventOn actually shows as a higher version (Version 2.3.15). Could you please actually troubleshoot this issue? I've reset the permalinks! Thank you in advance!Please, is it possible to get a response / some sort of resolution before Monday? I would really appreciate it, as I have a meeting with my client and this will look really bad. Currently, I am really disappointed and frustrated with the support for this theme, compared to other themes I work with.... I really expected to receive solid assistance, for such a robust theme. It is really exasperating... I hope this changes, and you take the time to address my issues. Thank you.It seems the issue is resolved. I checked the site and it is working fine.
Make sure you've cleared your browser cache.
Hello, and thank you for getting back to me. However, I really wish that you would read more than one comment up... My original issue was that the Forum Navigation was not working. Then I was told to update, in order to remedy that. Which didn't work. Along the way, with the update, came other issues I added comments about. However, the original issue - Forum Navigation (or the lack thereof) still stands. Try clicking on any of the page numbers/nav arrows on the Leadership Lab forum, and please get back to me. Thank you!!We are unable to replicate the issue at our test site . refer: http://prntscr.com/a1bb8t Note that wplms do not modify the functionility of the groups or forums .It is displayed as it is generated by the bbpress plugin . I checked your site and some of the settings but could not be able to detect the issue . Can you please try contacting the bbpress or buddypress support for this ?I was under the impression that the theme support would include the functionality of any associated plugins which are integrated into the system? After many months of trying to solve this, I would prefer not to be sent searching to third party... I am sorry to say this, but I feel like no one is even trying to help me. Am I imagining this? I cannot point to a single instance during this support effort, where someone actually went in and did something (anything) substantial, tangible, at all, to remedy my issues. Extremely frustrating. I haven't experienced anything like this with any of the other themes I work with. Usually they are quick and eager to assist! I am not sure what you mean with regards to unable to replicate the issue at your test site, but when I first contacted you, you clearly saw that the pagination nav was not working. As per your original reply, via email: "Hi, Thank you for contacting us. I checked your site with the issues mentioned above and yes the pagination is not working. I would request you to please create a support topic here, for tracking purposes : https://wplms.io/support/forums/"..." I can replicate the error each time I try to use the site. I have attached screenshots. They show the forum page, then a screen of what happens when I click on page 2, and page 5; As you can see, the path changes in the address bar, but the pagination link and the page displayed do not change at all. Might you be able to actually assist with this? It hasn't worked since the very first installation, and I have been very patient. Now, I am running out of time - I have a meeting with my client where I must showcase this first thing Friday morning (Toronto time) and would love to be able not to embarrass myself. I am hoping you can appreciate my frustration. I would love to develop a better relationship with your support system. If I need to purchase some sort of extended package to achieve this, please let me know what your policy is. I just feel like I am not being supported at all. I just need actual help, not another runaround. Thank you, kindly Dejana
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