How users could see the certificate and download it with PDF Certificate plugin

[Chamruntraining]

I have installed the PDF certificate plugin. I read and watch your documentation and videos, but I could not find the correct process of a certificate. I have two questions: 1 - When a user passes a course with certificate when user could see the certificate? and where? Currently, users could see the certificate icon form FrontEnd Dashboard > Courses > Stats and just can see an icon. It's not good for me and I need to make it more reachable and show the certificate in a better place and say congratulations to the user on the dashboard home page(for example) is there any shortcodes? 2 - I've installed the PDF Certificate Plugin. When I check the generated Certificate(both HTML and PDF) it's fine on Certificate builder LMS > Certificate Template. but when user click on it to see the certificate from " FrontEnd Dashboard > Courses > Stats " it opens a blank popup, seems it doesn't open the PDF certificate or even show the PDF download link. Please check my screenshot(when user tries to see/download the certificate): https://monosnap.com/file/agGrWfzZvGVRsYT81d8jBjLdYU39lR Please explain to me with details. I know how to create the Certificate with PDF Certificate plugin but need to change the way it shows certificate to users. Need to exaggerate the users' certificates. Thanks in advance

[Jackson]

Hello, How to create certificate: You can import the sample certificate templates and then start editing them . Please refer : https://wplms.io/support/knowledge-base/certificate-import-codes/ Wplms certificate builder: https://www.youtube.com/watch?v=ylT1j35dUbg Add certificate to the course> goto course>>edit course: https://prnt.sc/t7etw0 After that user do subscribe the course>>start course>>complete course/finish course After that go to particular course >>admin and from here admin can assign the certificate to the user and user can see the certificate at the profile Refer: https://prnt.sc/t7ev87 Thanks,

[Chamruntraining]

Thanks. I followed all steps and it's ok. but when a user downloads the certificate it still shows a bad popup and user could not download the PDF version of the certificate. When I check the certificate PDF from LMS > Certificate Template > Edit Certificate it shows and generates a correct version of PDF file and Admin can see the PDF file without any problem. How can I fix it? I would like user able to download the correct PDF version the same as designed on Certificate template builder. Thanks in advance.

[Jackson]

Hello, Hello, This could be a third party plugin that is causing code conflicts. 1- Please deactivate all installed 3rd party plugins. 2- Deactivate your auto cache plugin especially. 3- Delete browsers cache & hard reload. 4- Re-save permalinks. i am sure it is script modification by your cache plugin that is why it is not working. also, make sure the theme /plugin is updated to the latest version. Thanks,

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