i have issue about js_composer aka visual composer

[johnfelipe]

is done and work, installed and actived: https://goo.gl/QTgiL6 but this is my page: https://formacion.ondasputumayo.co/all-instructors/ in backend i want to view: https://goo.gl/6qi95K if deactivate js_composer look this: https://goo.gl/uuDC5L how can use js_composer in good way i need run other step?

[Mark Morgan]

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[johnfelipe]

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[Anshuman Sahu]

Well the solution I mentioned in this reply : https://wplms.io/support/forums/topic/i-have-issue-about-js_composer-aka-visual-composer/#post-173921  just replace that file if you have any issues with it . In your single site setup the issue will not appear .The issue was appearing in your multisite setup somehow .It was a strange one. Even though if issue apepars the simply follow the solution given in above reply .

[johnfelipe]

bro, i cant understand you, i replace file, with that replace now is possible activate plugin, but is not working in my site, all pages not view VC interface: without plugin activated: https://goo.gl/tUo1ww with plugin activated: https://goo.gl/YVT11C when i want go to settings for WPBakery Page Builder: https://goo.gl/Z22mdY Then i need to know if this template and WPBakery Page Builder works for multisite or simply destroy site and install like single site Stay alert

[Anshuman Sahu]

Okay now I get it ,there is a php error appearing on that page causing this issue . CAn you please enable error logging again in your site again and share the error log . please also provide your valid Ftp credentials or cpanel -> file manager details in private reply to check this?

[johnfelipe]

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[Anshuman Sahu]

hi thanks for sharing the ftp details but we are not able to access the root files of your site where we think the issue might be appearing . http://prntscr.com/kqvtao  We need to check your wp-config.php file ,  

[johnfelipe]

for policy of my client is not possible, but tell me what i need to found, here is my wp-config-php edited: https://goo.gl/pwZBiy i have only 2 days for found solution for this, in my mind is best option install this like single site, because something happend in multisite instance, and i installed correctly with all steps Stay alert

[johnfelipe]

hello bro, i need solve this issue, pls tell me better multisite is not fully supported, and uninstall and reinstall like single site, but tell me something, stay alert

[Anshuman Sahu]

Hi I did checked this issue yesterday but forgot to tell you about it . I have spent two hours replacing the plugin versions of js _composer . Although all versions are working fine with theme still I replaced yours with mine that is working on my site properly but it was all the same . The issue is actually related to visual composer's code . Im not understanding their code how they are including the files. That error is appearing due to a file not being included in run time in which a function which is used by other files is written .   To check if its a completely visual composer's error can we deactivate the wplms theme on your site and activate default wordpress theme?  

[johnfelipe]

Ok, do it pls this monday in your time, i hope then final diagnostic Stay alert

[Anshuman Sahu]

To check if its a completely visual composer's error can we deactivate the wplms theme on your site and activate default wordpress theme?

    I tried another hit on it but still could not find any solution why its not working at your end only .This is the very first time we have seen such issue . Please provide me some more time on this .  

[johnfelipe]

<span style="color: #4b4d4d; font-family: Lato; font-size: 14px;">To check if its a completely visual composer's error can we deactivate the wplms theme on your site and activate default wordpress theme?</span>   Yes do it, your user have that role and perms, remember alexwplms — is Super administrator

[Anshuman Sahu]

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