hi,
first of all, I request you to please create your own topic because to check your issue if we want your's admin credentials or page URL of your site then an Email sends to the person who creates this topic with your credentials either you send them as a private reply which is not good.
so for security purposes always create your own topic.
Tip: For better support always share a screenshot.
Please provide the proper screenshot, use https://prnt.sc/ to upload and share the URL of the screenshot.
If you want to send us a video of the issue, use https://screencast-o-matic.com/ to upload and share the URL of the video.
and for the export you can make use of this tip:
https://wplms.io/support/knowledge-base/wplms-site-import-and-export/
please create your own topic for security reasons then we will continue the process there.