PDF Certificate helper issues TCPDF ERROR:

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Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 21, 2020 at 11:42 pm #240151
    RMA
    Spectator
    Hello, I am getting an error message when the system generates certificates TCPDF ERROR: and it does not allow for certificate creation placing the course under evaluation status.  When I have disable the PDF Certificate helper  the system works. Look that the helper needs updating.  https://www.adraceu.com/wp-content/uploads/Course-error.jpg
    January 22, 2020 at 3:07 pm #240264
    Anshuman Sahu
    Keymaster
    This appears when the server is not able to use PHP's file_get_contents or cURL to download the file. Or php does not have permissions to create new file . Please contact webhost . also check if this function works or not : getimagesize
    January 28, 2020 at 5:41 pm #240887
    RMA
    Spectator
    Well, Hostgator has done all the checks you suggested. The issues still persist and it is apparent it the PDF Certificate Helper coding that is allowing the error to occur not the server.
    January 29, 2020 at 1:31 pm #240972
    Anshuman Sahu
    Keymaster
    Okay please share the course url , cpanel or ftp credentials along with the admin credentials in private reply to check this .
    January 30, 2020 at 2:33 am #241002
    RMA
    Spectator
    This reply has been marked as private.
    January 30, 2020 at 1:43 pm #241065
    Anshuman Sahu
    Keymaster
    This reply has been marked as private.
    March 29, 2020 at 4:30 pm #247874
    marielcerra
    Participant
    Hi, I have the same issue in hostgator, How can I fix it?
    March 29, 2020 at 4:46 pm #247875
    RMA
    Spectator
    Hi Marielcerra, I hope WPLMS can help you with this. For me, I just disabled the plugin and returned to the default certificates. So far so good after disabling the certificate PDF plugin.  Let us know if they have found a solution besides disabling the plugin.  
    March 29, 2020 at 6:06 pm #247879
    marielcerra
    Participant
    Hi, thanks for your answer! I did the same, I hope WPLMS team explain me how to use this plugin in hostgator. Have a great day!
    March 31, 2020 at 5:16 am #248080
    MrVibe
    Keymaster
    The WPLMS PDF certificate is using TCPDF PDF creation library and the error message clearly says that it is unable to access the logo.png file. This is a very uncommon issue and can only appear because of file permissions or file path inaccessible. One solution is to convert absolute path to relative path but then we have only 2 users reporting this, so it is more connected to server settings than code. I am sure there is some server setting at conflict here. The  only possible solution is to re-create this issue on our local setup or test server but so far we're not able to replicate it. If any one of the above can share cPanel details we can try the relative path fix in your site and see if it works.
    May 5, 2020 at 1:47 pm #256930
    ateya3d
    Spectator
    i have the same problem too, i have a dedicated server ..
    May 6, 2020 at 12:44 pm #257200
    MrVibe
    Keymaster
    @ateya3d : we just resolved your issue it was beacause of third party plugin and you enabled the setting Lazy Load images in the certificate template. Hence it was loading a SVG pre-loader for the image and the error message also says about SVG image.
    May 6, 2020 at 12:46 pm #257201
    ateya3d
    Spectator
    @Mr.Vibe Thanks for you
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