Reviews Not Appearing & Mobile Header Glitchy

Home Forums Legacy Support Support queries How-to & Troubleshooting Reviews Not Appearing & Mobile Header Glitchy

Viewing 15 posts - 1 through 15 (of 19 total)
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  • #338397
    Neets
    Spectator
    Hi, I'm still experiencing problems with reviews not appearing, this would have been solved in the past with custom css but it's obviously not solving this problem anymore. I recently updated my homepage and changed the logos for the website and mobile header and now the mobile header isn't working correctly. Sometimes it appears and sometimes it doesn't. Grateful for assistance. Thanks, Anita
    #338407
    Diana
    Participant
    Mobile Header Issue ----> share a screenshot Reviews Issue ---> Share a screenshot what's the matter?
    #338578
    Neets
    Spectator
    Hi Diana, I can't share a screenshot of the mobile header because at the minute it isn't appearing! There's nothing appearing at all - I have selected the static header on scroll in the WPLMS settings. It's working fine on the desktop but isn't appearing on the mobile. As I mentioned, this only started happening after I changed the header logos in WPLMS settings. I've also noticed that when I copy and paste a PDF link from the media library it still shows the old logo. Can you confirm how I change this? Regarding the review problem. If you click here to view course #1 you'll see all the reviews. If you click here to view course #2 you'll see that there are currently 40 reviews but they aren't appearing. When I enable 'allow comments' for this course in the course settings and select 'update' it doesn't save this. The box remains unticked. This has been an issue with this website for years. Previously when I requested support due to the review problem, I was provided with custom css which I was told to input. This custom css is still on the website but it's obviously not working anymore. Please note that it's not only course #2 where reviews are not appearing; it's courses #3, #4, #5, #6, #7, the Bonus Course for IDI Students and course #9. In other words, most of my courses don't display reviews. Thanks, Anita
    #338833
    Diana
    Participant
    Comment Box Disabled in the backend and to forcefully allow the comments. Add this code in wp-admin - Plugins - editor - Select WPLMS Customizer Plugin - wplms-customizer.php
    
    add_filter( 'comments_open', 'set_course_comments_open', 10, 2 );
    
    function set_course_comments_open( $open, $post_id ) {
    
    $post = get_post( $post_id );
    
    if ( 'course' == $post->post_type )
    
    $open = true;
    
    return $open;
    
    }
    
    This issue could be due to your third-party plugins After adding this code. Check if you are able to post reviews on courses or not. this will work for all courses First check this and then we will move to header issues
    #338869
    Neets
    Spectator
    When I add the above code and click 'update', I get the following error message: Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over FTP.
    #338895
    Diana
    Participant
    Your webhost added restrictions, that nobody can add the code from the website. You need to access the folders using FTP and then try to add the code
    #338897
    Neets
    Spectator
    I don't have the knowledge to do that, I'm going to need someone to do this for me or at the very least provide detailed instructions.
    #338954
    Diana
    Participant
    What I mean is access your website folders using FTP https://www.collectiveray.com/wordpress-ftp-access-plugin And then add the code
    #338968
    Neets
    Spectator
    I have added the code in the relevant file. Unfortunately, the reviews are still not appearing.
    #339398
    Diana
    Participant
    Please share the course URL on which I have to check. Do share the temporary admin credentials here in a private reply which you can delete once this issue will resolve
    #340987
    Neets
    Spectator
    Hi Diana, There's more than one course with this issue, please see below urls. I'll send the login details in a separate private message. https://sketchuphub.com/course/floor-plan-sketchup-tutorial/ https://sketchuphub.com/course/sketchup-furniture-layout-interior-design/ https://sketchuphub.com/course/sketchup-colour-texture-floor-plan-tutorial-interior-design/ https://sketchuphub.com/course/5-creating-a-window-treatment-elevation/ https://sketchuphub.com/course/6-presenting-your-plans-to-scale-sketchup-interior-design/ https://sketchuphub.com/course/sketchup-rendering-floor-plans-elevations/ https://sketchuphub.com/course/sketchup-interior-design-institute/ https://sketchuphub.com/course/introduction-interior-design-mood-board-photoshop-canva/
    #340988
    Neets
    Spectator
    This reply has been marked as private.
    #341527
    Diana
    Participant
    This reply has been marked as private.
    #345934
    Neets
    Spectator
    Diana, before I look at the above instructions from you, can you please provide a link to the latest version of 3 that I can download? I'd like to make sure my theme is up-to-date before I start messing around with plugins. Also, I'm aware that there is multiple codes, as this was the advice I was given by WPLMS Support. I need some clarification on your advice above - I'll come back to you once I've updated the theme.
    #346152
    Diana
    Participant
    This reply has been marked as private.
Viewing 15 posts - 1 through 15 (of 19 total)
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