Hi,
When a student clicks on Enroll in batches, there is a notification says:
"You have not joined the batch" although that student is already enrolled in the related course.
Now if I try to add the student to the batch from my side, I can't do that either, it says" group not added" how can I fix this?
See here
https://www.loom.com/share/bf161a30251949edb648d43fba93bc46
Ok checked the video.
Is after clicking enroll, student, joined the batch?? or only get the message 'You have not joined the batch'.
It can be user is already the batch member.
Please share admin credential and a student credential I have to check the API response for that
Hi Scott, thank you for your response.
No, the student doesn't get enrolled in the batch.
I will attach the credentials in a separate reply.
This reply has been marked as private.
And what are the results?
Hi,
Given the student's credential not working please check and share a new one, Also can be student already the group member so the message appears "you have not joined the batch".
We have to check the issue from student end if any issue we will add this is an trello card to fix bug and fix will be release in next update.
Checked:: Create a new group and adding students is working fine.
Nothing is working fine
I have a group and its name is PEBC EE Winter 2021, I'm not able to add anyone to it. And no, the students are not already enrolled.
I have captured a new video for you to SEE
https://www.loom.com/share/daa32e0bf70b4201886b0204a4350ed0
So I figured it out
When I deactivate the Batches plugin, the groups are working just fine, I was able to add students normally.
Once I activate it back, the issue comes back, so there is a bug in the plugin itself.
If you have a solution, you are welcome to put it here, if you don't then please I want a refund, it's useless.
See here
https://www.loom.com/share/925941b55a944444a81007f78cdf4985
Thank you, I am checking this. This should ofcourse work.
Any hope that you will solve this for me?
Since you don't have any clue of how to help me, please refund me, I'm not able to use the add on at all.
Thank you
Hi,
Checked your video about enrollment
https://www.loom.com/share/925941b55a944444a81007f78cdf4985
Check this our end enrollment there is no issue
http://somup.com/cYX0iGI8n7
Also, make sure if you enable the group as batch and also check the batch seats count you have set here
https://prnt.sc/vo7sl0
We are releasing 4.3 update with a bug in few hours please update and let me know if you are still facing an enrollment issue.
I updated the Batches plugin to the latest version.
I spent more than an hour today, despite other hours on the other days to try to solve the issue with the plugin.
Basically, when you say it's working, that's only when you create a new blank group that is not connected to any course, however, once the group is linked to a batch with a course, it breaks and I can no longer add any students.
I'm fed up with this, please issue a refund, the plugin is not working and you are not trying hard enough to help my case.
See here a 20-minute video of struggle https://www.loom.com/share/f9d1365f932342d7ab6f5f3b01e8240b
Ok, you can make your refund request from PayPal.
.
