Subscription and WooCommerce Not Working

[fxadmin2014]

At the request of Mr. Vibe I have created a new topic in this form. We are have serious issues with the functionality between Woocommerce Subscriptions and WPLMS.

1. Reoccuring payments and subscriptions seem to be working. Student is charged (triggered from woo-subscriptions)

2. We get an email from WPLMS confirming payment has been processed.

3. Student receives email

4. Course is not extended for 30 days like it is supposed to be.

Number 4 is where the issue is. The Virtual Classroom is not reseting the number of day based on the subscription payments.

• We have performed all of the updates.

• Checked with pay pal to see that the reoccurring payments exist, are in good standing and that we have in fact collected money from the students.

As far as we can tell everything appears to be going through smoothly except for the most important part, the student get continued access to there course. ****Also as a final note, I would like to stop our students from getting "your course is about to expire" emails from our system. Where do I go to modify and change those emails and mess with the time settings. For example, I would like the student to get an email only if there payment fails. They are already subscribing, so sending them "Your course is about to expire" emails only worries them and leads them to believe there is something wrong with their payment. Please help, we have received more than 15 support tickets from out customers on this issue and I have been manually adding days to their courses to make them happy. Need help ASAP (Please see screen shots.)  

[fxadmin2014]

Also, how do we automatically complete payment without having to manually check the box as "Mark Completed" in woocommerce. Out system used to just complete to payment when they went through without us having to do anything.

[fxadmin2014]

Problem has not been solved in update, more problems now after update.   See this topic now started

[Anshuman Sahu]

Please check this tip : https://wplms.io/support/knowledge-base/subscription-renew-when-using-woocommerce-subscription-plugin/

[fxadmin2014]

I added the code indicated above, it did not seem to work to extend subscriptions on orders.

[H.K. Latiyan]

There was some html formating in the code, I have updated the code please try again.

[fxadmin2014]

Ok I have switched out the code, will see if it works./

[fxadmin2014]

Still not working. Followed steps, two new subscriptions came in and they did not renew. See screen shots  

[Anshuman Sahu]

Please make sure that you put the course product subscription (which is wplms settings ) equals to the woocommerce subscription (which woocommerce subscription plugin subsctiption) . refer : http://prntscr.com/a4upyq

[fxadmin2014]

This has been done, we are still experiencing problems. Can you please go in and look. We are stumped. Cannot get it to work. www.FX365i.com;/wp-admin user: fxadmin Pass: piplogic2014

[Anshuman Sahu]

We are using " woocommerce_renewal_order_payment_complete "  woocommerce subscriptions hook to enable the access to the user . Can you please try contacting the woocommerce subscriptions plugin for the hook . that runs on the subscriptions renewal . We need to check if we are using the right hook for this .

[swolf]

We have placed a ticket with Woocommerce and will update when it comes back. I was able to find this page: https://docs.woothemes.com/document/woocommerce-memberships-admin-hook-reference/   It may help. I'll update when the ticket comes back. This is the OP btw, just using a login that sends emails to more people in the company that can help.

[MrVibe]

@swolf : Awesome. This really helps. I'll update the tip with the updated code. @fxadmin2014 :  It would really help, if you can share tempoary FTP credentials, so that we can test and confirm the fixes.  

[fxadmin2014]

We still cannot find a solution, we really need your help. WooCommerce is not helping us out to find the issue. This has become a major problem and is starting to cost us serious cash. We are very close to abandoning the project all together and doing a complete redesign from top to bottom.   PLEASE HELP

[fxadmin2014]

Now we are receiving this error on checkout. It looks like it is going through the system, but this is what the user sees.

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