The live Chat button does not work

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Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • #355599
    matomate
    Participant
    Hello, After following the step-by-step procedure for activating live chat in this video (https://www.youtube.com/watch?v=JDXemP5TfM8), the chat button at the corner of the page does not work with any user https://prnt.sc/12e6kqz . Clicking on it does not start the chat. I have already logged in and re-logged in with all the users created still unchanged How to do it please?
    #355600
    matomate
    Participant
    This reply has been marked as private.
    #355601
    matomate
    Participant
    This reply has been marked as private.
    #355837
    Scott Lang
    Moderator
    Checked with my own firebase credential but unable to save settings. Please share your FTP details in private reply also make sure to check with deactivate the third party plugin that can cause this issue.
    #355857
    matomate
    Participant
    This reply has been marked as private.
    #355973
    matomate
    Participant
    This reply has been marked as private.
    #356049
    Scott Lang
    Moderator
    Ok, we are checking your issue, I'll let you know asap.
    #356722
    matomate
    Participant
    This reply has been marked as private.
    #356983
    matomate
    Participant
    hi team support, any feedback? Please We need your help
    #357224
    matomate
    Participant
    Hi team support, can someone help me fix this issue? Your help please Thanks advance
    #357255
    matomate
    Participant
    Hi, By inspecting the page I see the following firebases errors https://prnt.sc/12w6leu , however the login via social networks works with the same congig firebase. how to fix this issue which causes the non-functioning of live chat
    #357282
    Scott Lang
    Moderator
    Hi, Sorry for the late reply, We are already checking your issue. Already used my credential but the issue is still persisting. Also, the Error looks like you have not used the updated firebase config. You have to copy the updated firebase config and save it in vibebp>settings again.
    #357285
    Anshuman Sahu
    Keymaster
    Please follow this guide :https://docs.wplms.io/faqs-1/faqs#firebase-issue-chat-live-modules-not-working
    #357362
    matomate
    Participant
    hi, big tanks, it works
    #357665
    Scott Lang
    Moderator
    Ok If you have any other issues let us know else you can create a new topic for the new issue. Also, let us know if we can close this thread.
Viewing 15 posts - 1 through 15 (of 16 total)
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