Woocommerce Variable Product works on laptop but doesn't work on mobile

[terracotta]

Hi WPLMS, I am having problem with my Woocommerce Variable Product. While the product has no problem if user try to purchase on a laptop, it can't be purchased on mobile device (tried using different browser on my phone). You can try this link using both laptop & mobile to see the issue: https://terracotta-mandarin.guru/id/guru/8016-feren/ I have already updated Woocommerce including it's template to it's latest version. Disabled potential plugins that may cause the problem, but all to no avail. I suspect it may be due to certain theme settings that have caused this issue. Can you please help to investigate & provide a solution. Thank you.

[maximus]

@terracotta Dear friend, Can you please share any screenshot or video with me. It will be easy for us to understand your issue clearly.

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Tip: For better support always share a screenshot:

Please provide proper screenshot, use https://prnt.sc/ to upload and share url of the screenshot.

If you want to send us a video of the issue, use https://screencast-o-matic.com/ to upload and share url of the video.

[terracotta]

Hi, This is the screenshot of the problem: http://prntscr.com/oh550h The error message wrote: sorry, this product is unavailable. please choose a different combination. Thanks.

[maximus]

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[terracotta]

Hi, As mentioned in my first post, the problem only occurs when I used my mobile phone to perform the task. Can you please try using your mobile device? Thanks.

[maximus]

This reply has been marked as private.

[terracotta]

Please see my screen cast: https://www.dropbox.com/s/c4yv9n2crcub1w2/IMG_0399.TRIM.MOV?dl=0 Thanks.

[maximus]

@terracotta Yes i have seen your given screencast. Dear it is not working for non-logged in users. Please always try to add to cart for logged in users. Every time it works well for logged in users in desktop as well as in mobile.

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