Home › Forums › Legacy Support › Support queries › How-to & Troubleshooting › Plugin Updates
- This topic has 11 replies, 4 voices, and was last updated 4 years, 1 month ago by Veronica.
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March 8, 2019 at 4:37 pm #199971CharlielynParticipantI am having trouble with my site and I lost a day's work. The theme was already updated, so I successfully updated js composer per your tutorial and saw that BP Social Connect needed updating. I clicked "update" and it appeared to update but shows it still needs updating. http://prntscr.com/mv4ei6 http://prntscr.com/mv4hc4 Also, my plugins list shows that LayerSlider WP and Slider Revolution also need updating. Please advise me on how. http://prntscr.com/mv4ipw https://igniteus.org/March 8, 2019 at 4:37 pm #199972CharlielynParticipantThis reply has been marked as private.March 9, 2019 at 11:20 am #200030loganMemberHello, It does not need to be updated. these are the paid plugins and wplms has bought them from its owner. either you can buy these plugin from its owner or you have to wait for new update. we update the latest version in our coming update. for the bp social connect issue the version is almost same as shown in the screenshot shared by you. wp could not differentiate between 1.5, 1.5.0 that is why it is showing an error because they are of same version no. Please share your ftp credentials i will change the version no. and it will update.March 9, 2019 at 3:15 pm #200068CharlielynParticipantThis reply has been marked as private.March 11, 2019 at 6:50 am #200150loganMemberHello, I have updated the plugin. here is the proof: https://screencast-o-matic.com/watch/cqeX1d0waI Let me know if you need any further information. G'dayMarch 15, 2019 at 5:47 am #200713CharlielynParticipantThank you. I am having similar problem with this site and wondering if it is connected with student complaint that "reset quiz" button not showing. BP Social Connect and Revolution Slider install/update issues thedreamersinstitute.com http://prntscr.com/my49m3 http://prntscr.com/my496e http://prntscr.com/my49vnMarch 15, 2019 at 5:49 am #200714CharlielynParticipantThis reply has been marked as private.March 15, 2019 at 7:34 am #200734loganMemberHello, You cant upload same plugin two times because the plugin files are already exists in the plugins folder. If you want to install new one then delete older one to prevent this error message. i have changed the version and updated the bp social plugin: http://prntscr.com/my5be8 It has nothing to do with the course retake button.
If the number of retakes are set to 3.
suppose I logged into your site using user id.
I retook the quiz, 'xxyyzz' 3 times.
Now it will not show the retake quiz button because he/she has exhausted the retake limit.Even on resetting the course for the user using admin, the number of times the user took the quiz is not reset.
So, the only solution to your problem is to increase the number of retakes for the quiz.
March 15, 2019 at 10:27 pm #200821CharlielynParticipantUnderstood about # of retakes being associated with how it is set on the quiz itself. One quiz in question is: 15 Keys Module 1 Final Quiz 4 It is set to 9999 to disable. Should I set it to 10 or something like that?March 16, 2019 at 9:24 am #200904loganMemberHello, 9999 is used for the unlimited access. you can change it as per your desire. If having any trouble with this. please share course url and credentials in a private reply. i will test the case. if there is an issue i will let you know with solution. Good luckFebruary 18, 2020 at 9:39 pm #243044ulrich_andoParticipantHello, I have trouble updating my plugins. please I need a solution to that. ThanksFebruary 19, 2020 at 5:07 am #243058VeronicaModeratorhi,
first of all, I request you to please create your own topic because to check your issue if we want your's admin credentials or page URL of your site then an Email sends to the person who creates this topic with your credentials either you send them as a private reply which is not good.
so for security purposes always create your own topic.
Tip: For better support always share a screenshot.
Please provide the proper screenshot, use https://prnt.sc/ to upload and share the URL of the screenshot.
If you want to send us a video of the issue, use https://screencast-o-matic.com/ to upload and share the URL of the video.
and for sharing your admin credentials always send them as a private reply by using this:http://prntscr.com/qicf9i
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